Concierge Patient Services Representative

1 week ago


Amityville, New York, United States Actalent Full time
Job Title: Concierge Patient Services Representative

At Actalent, we are seeking a highly skilled Concierge Patient Services Representative to join our team. As a key member of our healthcare services team, you will be responsible for providing exceptional patient care and support to our clients.

Key Responsibilities:
  • Greet patients and families with a warm and welcoming demeanor, ensuring a positive first impression of our healthcare services.
  • Assist with daily reception activities, including scheduling appointments, collecting fees, and explaining services and charges to patients.
  • Communicate effectively with team members and patients regarding all aspects of service, ensuring seamless coordination and care.
  • Responsible for telephone and mail contact with patients, providing timely and accurate information and support.
  • Distribute materials to patients, including patient satisfaction cards, patient rights, and other relevant information.
  • Handle all insurance matters, including setting fees based on the sliding scale fee.
Requirements:
  • High School Diploma or GED
  • 1 year front desk or CSR healthcare experience (preferred)
  • Bilingual Spanish (a plus)
  • Computer skills, including EMR experience (a plus)
Work Environment:

Our Client provides comprehensive primary, preventative, and behavioral health services to all who seek it, regardless of insurance status and ability to pay. Our Client is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia, and Westchester County.

Work Site: This is a fully on-site position in Amityville, New York.

Work Schedule: 35-hour work week, with an 8-hour workday and 1 hour of lunch. One late night per week and one Saturday per month (if the site is open on Saturdays) are required.



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