Concierge Patient Services Representative
1 week ago
At Actalent, we are seeking a highly skilled Concierge Patient Services Representative to join our team. As a key member of our healthcare services team, you will be responsible for providing exceptional patient care and support to our clients.
Key Responsibilities:- Greet patients and families with a warm and welcoming demeanor, ensuring a positive first impression of our healthcare services.
- Assist with daily reception activities, including scheduling appointments, collecting fees, and explaining services and charges to patients.
- Communicate effectively with team members and patients regarding all aspects of service, ensuring seamless coordination and care.
- Responsible for telephone and mail contact with patients, providing timely and accurate information and support.
- Distribute materials to patients, including patient satisfaction cards, patient rights, and other relevant information.
- Handle all insurance matters, including setting fees based on the sliding scale fee.
- High School Diploma or GED
- 1 year front desk or CSR healthcare experience (preferred)
- Bilingual Spanish (a plus)
- Computer skills, including EMR experience (a plus)
Our Client provides comprehensive primary, preventative, and behavioral health services to all who seek it, regardless of insurance status and ability to pay. Our Client is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia, and Westchester County.
Work Site: This is a fully on-site position in Amityville, New York.
Work Schedule: 35-hour work week, with an 8-hour workday and 1 hour of lunch. One late night per week and one Saturday per month (if the site is open on Saturdays) are required.
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