Intake Coordinator

We are seeking a highly skilled and compassionate Intake Specialist to join our team at Services for the UnderServed. In this role, you will be responsible for screening and assessing applicants for emergency shelter, SUS/Palladia Veterans Services & Homebase. You will serve as the primary initial contact point for Veterans and their families, navigating them through the intake process and providing necessary supports.

• Schedule and conduct intake and follow-up appointments with program applicants, including screenings via telephone, in person, and in the field at Department of Homeless Services (DHS) installations, homeless shelters, and other outreach/recruitment locations.
• Understand and communicate the programs' eligibility and admission criteria.
• Demonstrate a sound understanding of Homebase and Veterans Division programs.
• Assess households' immediate service needs, providing referrals when necessary for immediate services.
• Document intake screenings and maintain records for each applicant and enrolled participant in both DHS CARES and AWARDS systems.
• Collect required documentation for program enrollment and scan documents for digital archiving.
• Assist applicants with obtaining necessary documentation for program enrollment.
• Notify Veteran households of intake decisions.
• Provide referrals for Veterans services both in-house and for external supports.
• Develop strong linkages with referring workers and agencies.
• Assemble intake reports including spreadsheets to summarize data.
• Participate in team meetings.
• Prepare formal letters and enclosures for distribution to applicants and referral sources.
• Respond to information requests from internal SUS staff and DHS.
• Maintain close contact with participants and staff.
• Participate in SUS Veterans Service Fair(s) and other company events.
• Completion of other tasks as assigned by manager.

• Bachelor's degree or higher preferred.
• Out in the field approximately 75% of the time throughout Nassau and Suffolk County.
• Required to meet Veterans out in the field, either using their personal vehicle or the company vehicle. A clean driving record is required if using a company vehicle.
• Veterans are highly encouraged to apply.
• Willingness to attend occasional events outside of normal business hours.
• Ability to work on Veterans Day.
• Former service in the U.S. Armed Forces, past experience with working with U.S. military veterans, and/or high level of military cultural competency is preferred.

Services for the UnderServed is an affirmative action and equal opportunity employer. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential, and continuous quality improvement. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, our services, programs, and activities, including allowance of the use of service animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Recruitment.