Automotive Service Professional

2 days ago


Amityville, New York, United States Tantillo Auto Group Full time
About Tantillo Auto Group

We are a reputable automotive company based in Suffolk County, New York, with over 20 years of experience serving the community. Our family-owned business values integrity, professionalism, and customer satisfaction.

Role Overview

We are seeking an experienced and highly motivated Automotive Service Advisor to provide excellent customer service, manage customer inquiries and complaints, and recommend appropriate vehicle repair and maintenance services.

Key Responsibilities
  • Interact with customers to understand their vehicle issues and concerns, providing accurate and detailed information about available repair and maintenance services.
  • Assist customers in scheduling appointments and ensure timely completion of services, coordinating with technicians to prioritize repairs and communicate repair updates to customers.
  • Prepare cost estimates and effectively explain service charges to customers, upselling additional services and products to meet customer needs and maximize revenue.
  • Maintain customer satisfaction by resolving any issues or complaints in a professional and timely manner, maintaining accurate records of customer interactions and service history.
Requirements
  • Prior 2-year experience as an Automotive Service Advisor or in a similar customer service role, with strong knowledge of automotive repair and maintenance procedures.
  • Excellent communication and interpersonal skills, with the ability to multitask and prioritize effectively.
  • Detail-oriented and organized, with proficiency in using automotive service software.
  • High school diploma or equivalent.
Benefits
  • Competitive compensation ranging from $70,000 to $100,000 per year.
  • Healthcare benefits including medical, dental, and vision coverage.
  • 401(k) retirement plan with employer matching.
  • Paid time off and holidays.
  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.


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