Customer Engagement Leader
1 week ago
Position Overview:
Michaels is seeking a dedicated Customer Experience Manager to enhance our team. In this role, you will be responsible for:
- Fostering a customer-focused shopping atmosphere
- Overseeing effective cash handling procedures
- Leading omnichannel operations
- Upholding store organization standards
- Delivering exceptional customer service
Additionally, you will collaborate with the Store Director to implement operational guidelines, supervise cash register policies, coordinate in-store events, manage loss prevention strategies, and contribute to team training and development.
Ideal candidates will possess prior experience in retail management. The role requires the ability to stand for extended periods, navigate the store, lift heavy items, and work flexible hours.
Join Michaels, where creativity flourishes and we welcome everyone to learn, shop, and create together. We are an Equal Opportunity Employer committed to creating an inclusive environment for all Team Members and Makers to thrive.
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