Lead Client Engagement Strategist

2 weeks ago

Englewood, Colorado, United States CSG International Full time


Greetings, I'm Juhi Banerjee, your dedicated Recruiter guiding you towards a career with CSG. We are eager to discover more about your distinct experiences.

We are in search of a Lead Client Engagement Strategist who will:


Report directly to the Senior Manager of Implementation, playing a crucial role in orchestrating and delivering outstanding customer interactions for our clients by managing the program for designated Strategic Portfolio accounts, ensuring client goals are achieved while consistently enhancing value through our solutions.

Develop and nurture robust relationships with clients, gaining insights into their needs, objectives, and challenges.

Oversee the deployment of various medium to complex customer experience (CX) solutions and technologies, coordinating efforts with internal teams and external partners to guarantee successful implementation.

Collaborate with clients to create comprehensive CX strategies, utilizing industry best practices and innovative methods to fulfill business objectives.

Lead cross-functional teams in the planning, execution, and delivery of CX initiatives, ensuring alignment with client expectations and project objectives.

Effectively communicate project updates, milestones, and outcomes to stakeholders at all levels, fostering transparency and driving engagement.

Identify and mitigate risks associated with CX projects, proactively addressing challenges to minimize impacts on timelines and deliverables.

Monitor and evaluate the effectiveness of CX initiatives, tracking key performance indicators (KPIs) and making adjustments as necessary to optimize results.

Drive continuous improvement within the CX function, identifying opportunities for innovation and enhancement to deliver exceptional customer experiences.


Is this role suitable for you? We seek candidates with:

  • A Bachelor's degree in computer science, information systems/technology, or equivalent experience.
  • Proficiency in English within a business context.
  • A minimum of 5 years of experience in a SaaS technology company or consulting firm in similar or client-facing roles.
  • 5+ years of successfully delivering complex projects and achieving tangible business outcomes.
  • Client-facing experience in a technical or project management capacity.


Knowledge, Skills, and Abilities:
A profound understanding of customer experience principles, methodologies, and best practices, focusing on enhancing customer satisfaction and loyalty.

Exceptional communication and interpersonal skills, with the ability to establish rapport with clients and internal stakeholders at all levels.

Strong presentation abilities, capable of conveying complex information clearly to diverse audiences.

Proven capability to manage challenging conversations with clients and internal teams, effectively resolving issues while maintaining positive relationships.

Demonstrated leadership skills, with experience in guiding cross-functional teams and fostering collaboration towards shared goals.

Familiarity with Contact Center operations, Telephony Networks, Secure File Transfer Protocols, and IVR systems is advantageous.

Proven ability to research and resolve intricate problems successfully using various resources and tools, showcasing exceptional analytical skills.

Technically adept to explain technical tasks to non-technical stakeholders.

Proficiency in project management tools and methodologies (e.g., Agile, Scrum) and CRM systems.


Our Guiding Principles:
Impact: Always assist and empower others, whether they are colleagues or customers. When our employees commit to a goal, remarkable achievements follow.

Integrity: Act in the best interest of our customers and our team while being authentic. We treat everyone with trust and respect—it's simply who we are.

Inspiration: Embrace bold thinking and passion for your work. Explore innovative ideas without the fear of failure.


CSGer Perks & Benefits:
Flexible work arrangements: Work from Home, in-office, or hybrid.

Employee Belonging Groups Healthcare:
Comprehensive Dental, Medical, and Vision coverage. Paid Vacation, Volunteer, and Holiday Time Off. And much more.


CSG empowers organizations to create unforgettable experiences, facilitating connections between people and businesses while simplifying the use and payment for valued services.

For over 40 years, CSG's technologies and personnel have assisted some of the world's most recognized brands in overcoming their most significant business challenges and adapting to the demands of today's digital economy.

  • Lead Product Strategist

    2 weeks ago

    Englewood, Colorado, United States DISH Full time

    Company Overview DISH, a subsidiary of EchoStar, has been innovating the future of connectivity for over four decades. Our diverse business portfolio includes satellite television services, live streaming, on-demand content, smart home installation, mobile products, and the development of America's First Smart Network. Our brands encompass EchoStar,...

  • Client Engagement Specialist

    1 week ago

    Englewood, Colorado, United States Price Solutions Full time

    Job OverviewPrice Solutions is seeking a Sales Development Executive to enhance our retail division. The Sales Development Executive will be tasked with identifying potential sales opportunities and qualifying leads for both new and existing clientele. This role serves as a crucial link between our marketing and sales departments, engaging directly with...

  • Lead HR Business Strategist

    2 weeks ago

    Englewood, Colorado, United States DISH Full time

    Company OverviewDISH, a subsidiary of EchoStar, has been at the forefront of connectivity innovation for over four decades. Our extensive operations encompass satellite television services, live streaming, on-demand content, smart home installations, mobile offerings, and the development of America's First Smart Network.Our portfolio includes renowned brands...

  • Marketing Growth Strategist

    2 weeks ago

    Englewood, Colorado, United States Comcast Full time

    Comcast is at the intersection of media and technology, leading the charge in innovation to deliver unparalleled entertainment and online experiences. As a prominent player in the Fortune 50, we are constantly evolving and creating opportunities across diverse locations and fields. Our remarkable team is the driving force behind our cutting-edge products and...

  • Marketing Growth Strategist

    2 weeks ago

    Englewood, Colorado, United States Comcast Full time

    Comcast is at the intersection of media and technology, driving innovation to deliver exceptional entertainment and online experiences. As a leader in the industry, we are committed to creating opportunities across diverse locations and disciplines. Our remarkable team is pivotal in bringing cutting-edge products and services to millions of customers every...

  • Client Engagement Analyst

    1 week ago

    Englewood, Colorado, United States DISH Full time

    Company Overview DISH, a subsidiary of EchoStar, has been transforming the landscape of connectivity for over four decades. Our services encompass satellite television, live streaming, on-demand content, smart home installations, and mobile solutions, as we work towards establishing America's First Smart Network. Our portfolio includes renowned brands...

  • Senior Marketing Analytics Strategist

    4 days ago

    Englewood, Colorado, United States TTEC Digital, LLC Full time

    About the Role:TTEC Digital, LLC is seeking a highly skilled Senior Marketing Analytics Strategist to join our team. As a key member of our marketing department, you will be responsible for developing comprehensive marketing strategies that align with our clients' business objectives.Key Responsibilities:Develop and implement data-driven marketing strategies...

  • Senior Tax Strategist

    2 weeks ago

    Englewood, Colorado, United States Hughes Network Systems LLC Full time

    Company Overview:Hughes Network Systems LLC is a leading provider of satellite communication solutions, dedicated to delivering innovative technologies and services globally. Our commitment to excellence is reflected in our diverse portfolio of brands and services.Position Summary:We are seeking a Senior Tax Strategist to join our dynamic team. This role...

  • Lead Financial Strategist

    2 weeks ago

    Englewood, Colorado, United States Red Robin Full time

    Position Overview:At Red Robin, we are dedicated to providing exceptional dining experiences through our commitment to quality and service. Our Finance Department plays a vital role in delivering financial insights and strategic guidance across various operational teams.Role Summary:The Senior Financial Analyst is an inquisitive and self-driven professional...

  • Lead Financial Strategist

    2 weeks ago

    Englewood, Colorado, United States Red Robin Full time

    Overview:At Red Robin, we are committed to excellence in service and culinary experience. Our Finance Department plays a pivotal role in providing financial insights and strategic guidance across various operational teams.Role Summary:The Senior Financial Analyst is a vital contributor, responsible for developing and evaluating diverse financial models and...

  • Marketing and Client Engagement Specialist

    2 weeks ago

    Englewood, Colorado, United States Price Solutions Full time

    Job OverviewPrice Solutions is a dynamic Marketing and Promotions firm driven by creativity, innovation, and a commitment to excellence. Our leadership team is focused on fostering a supportive and diverse work environment that empowers all employees to achieve their potential. We are currently looking for an entry-level professional to join our team in the...

  • Customer Experience Strategist

    7 hours ago

    Englewood, Colorado, United States SambaSafety Full time

    Job DescriptionAbout UsSambaSafety is a leading provider of driver monitoring software, dedicated to promoting safer communities through data-driven insights. Our mission is to empower companies to reduce risk, protect their brand, and improve their bottom line.We're a dynamic and inclusive organization that values exceptional culture and employee...

  • Lead Product Marketing Strategist

    2 weeks ago

    Englewood, Colorado, United States SambaSafety Full time

    Job OverviewAbout Us:At SambaSafety, we provide the most comprehensive driver monitoring solutions in the industry. Our goal is to enhance community safety by minimizing risks through insightful data analysis. Organizations rely on SambaSafety to safeguard their workforce on the roads, manage risk effectively, and protect their brand integrity.We pride...

  • Lead Inside Sales Strategist

    2 weeks ago

    Englewood, Colorado, United States EverDriven Technologies LLC Full time

    Descripción del PuestoEverDriven Technologies LLC es una empresa de gestión de transporte habilitada por tecnología, en rápida expansión, que se dedica a servir a algunos de los niños más vulnerables de nuestra comunidad. Nuestra misión es garantizar que los niños con necesidades especiales reciban un transporte seguro, eficiente y rentable hacia y...

  • Lead Financial Strategist

    2 weeks ago

    Englewood, Colorado, United States Denver, CO Corporate Office Full time

    Position OverviewAt Xanterra Travel Collection, we are a dynamic and expanding organization within the travel and leisure sector, renowned for our exceptional service and stunning locations worldwide. Our diverse portfolio encompasses a range of offerings, including accommodations, dining experiences, cruises, and adventure travel. We are committed to...

  • Customer Engagement Specialist

    3 days ago

    Englewood, Colorado, United States Emerald Enterprises Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Engagement Specialist to join our team at Emerald Enterprises. As a key member of our recruitment and scheduling team, you will play a critical role in identifying and recruiting qualified professionals for our clients.Key ResponsibilitiesRecruitment and Scheduling: Identify and recruit...

  • Customer Engagement Specialist

    4 days ago

    Englewood, Colorado, United States Emerald Enterprises Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Engagement Specialist to join our team at Emerald Enterprises. As a key member of our recruitment and scheduling team, you will play a critical role in identifying and recruiting qualified professionals for our clients.Key ResponsibilitiesRecruitment and Scheduling: Identify and recruit...

  • Customer Engagement Specialist

    4 days ago

    Englewood, Colorado, United States Emerald Enterprises Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Engagement Specialist to join our team at Emerald Enterprises. As a key member of our recruitment and scheduling team, you will play a critical role in identifying and recruiting qualified professionals for our clients.Key ResponsibilitiesRecruitment and Scheduling: Identify and recruit...

  • Client Support Specialist

    5 days ago

    Englewood, Colorado, United States Paid Management Group Full time

    Job DescriptionWe are a leading provider of innovative solutions to businesses, seeking a highly motivated and enthusiastic individual to join our Client Support Representative team at Paid Management Group. Our team is dedicated to delivering exceptional client experiences and driving business growth through strategic messaging and sales initiatives.We are...

  • Engaging Youth Soccer Instructor

    2 weeks ago

    Englewood, Colorado, United States Super Soccer Stars Full time

    Position OverviewSuper Soccer Stars is seeking a passionate and energetic Youth Soccer Instructor to join our team. With over two decades of expertise, we provide a tailored curriculum designed to enhance soccer abilities, foster self-esteem, and promote social skills among children aged 12 months to 12 years.As a vibrant and community-focused organization...