Customer Service and Merchandise Coordinator
2 weeks ago
Position Title: Customer Service and Merchandise Coordinator
Department: Campus Store
Overview:
The University of New Brunswick Saint John is seeking a dedicated individual for the role of Customer Service and Merchandise Coordinator within the Campus Store. This is a full-time, ongoing position that is integral to the CUPE employee group. The role is supported by the University Budget, offering a competitive hourly wage.
Key Responsibilities:
- Ensure exceptional customer service standards are upheld.
- Supervise and guide the cashier and customer service teams.
- Utilize point-of-sale systems and inventory management software on a daily basis.
- Enhance operational efficiency and user experience through IT solutions.
- Manage the availability of clothing and merchandise via the online store.
- Design and implement promotional signage and materials for events and outreach.
- Oversee the presentation and organization of merchandise displays.
- Handle the receipt, pricing, and merchandising of inventory.
- Maintain accurate inventory and asset management for merchandise.
- Collaborate with the Campus Store Manager on product selection and purchasing strategies.
- Coordinate the adoption and ordering of textbooks and course materials.
- Work with Supply Chain Management to establish effective sourcing agreements.
- Address any issues related to the procurement and pricing of merchandise.
- Participate in inventory counts, including both periodic and annual assessments.
- Develop and monitor financial sales targets, ensuring budgetary compliance.
- Continuously evaluate business processes and implement necessary improvements.
- Recommend updates to policies and procedures for the bookstore.
- Foster positive relationships with university departments, customers, suppliers, and internal stakeholders.
Qualifications:
- Post-secondary degree or relevant certification.
- A minimum of 3-5 years of experience in customer service or retail.
- Experience in business process design is an advantage; familiarity with supply chain concepts is beneficial.
- Extensive experience in a University or College Campus Store is highly desirable.
- Strong communication and leadership abilities, with a collaborative mindset.
- Adaptability to change and composure under pressure.
- Proficient in managing multiple tasks and priorities effectively.
- Excellent analytical and organizational skills.
- Willingness to travel as necessary.
- Availability for extended hours and weekends as required.
- Physical capability to lift items weighing up to 20 lbs.
The University of New Brunswick is committed to fostering an inclusive workplace that reflects the diversity of the community it serves. We encourage applications from all qualified individuals who can contribute to our goals, including women, visible minorities, Indigenous peoples, persons with disabilities, and individuals of diverse sexual orientations and gender identities.
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