Customer Service Agent I

1 week ago

Tulsa, Oklahoma, United States Mathis Brothers Furniture Full time

Customer Service Tier I

Job Category: CUSTOMER SERVICE

Job Overview

MISSION: Our goal is to deliver a comprehensive destination for customers seeking a vast array of high-quality home furnishings at competitive prices, while also enriching the lives of our employees and the communities we serve.

GENERAL STATEMENT OF DUTIES: The primary responsibility of this role is to deliver exceptional customer service by leveraging extensive knowledge of our product offerings. It is essential to foster a welcoming and professional atmosphere by greeting and acknowledging every customer and colleague. Candidates must thrive in a fast-paced environment and possess strong communication skills. Additional responsibilities may be assigned by management as needed.

EXAMPLES OF WORK PERFORMED:

  • Provide prompt and accurate responses to customer inquiries and concerns.
  • Assist customers, sales personnel, and delivery teams with their purchases.
  • Handle inbound calls and engage in face-to-face interactions regarding warranties and returns.
  • Order parts for missing hardware and upholstery replacements.
  • Follow up with manufacturers on outstanding service orders to provide status updates.
  • Manage non-sellable reports to clear items awaiting parts.
  • Collaborate with sales associates to enhance customer service experiences.
  • Organize and prioritize multiple tasks effectively.
  • Maintain a tidy office environment by ensuring cleanliness and organization.
  • File daily invoices and perform other duties as directed by management.

EMPLOYMENT STANDARDS: Candidates should be able to repetitively use their arms, hands, and fingers, and communicate effectively with team members. A positive attitude when interacting with customers is essential. Previous customer service experience is preferred, along with knowledge of merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully execute the essential functions of this position, employees must be capable of performing the following activities: stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, listening, and repetitive motions. This role may involve lifting up to 20 lbs occasionally.

Work Environment: This position is situated in a climate-controlled indoor environment.

Mathis Brothers promotes and maintains a drug-free workplace and is an Equal Opportunity Employer.

Non-Safety Sensitive Position

  • Customer Service Representative

    2 weeks ago

    Tulsa, Oklahoma, United States Mark Mainord - State Farm Agent Full time

    Engaging Role as an Agent Team Associate at Mark Mainord - State FarmIf you are seeking a part-time position that provides more than just a salary, this could be the perfect opportunity for you. Working within a State Farm Agent's office offers a blend of rewarding responsibilities and competitive compensation.Key Responsibilities:Build and nurture strong...

  • Customer Care Agent 3

    1 week ago

    Tulsa, Oklahoma, United States Pilot Freight Service Full time

    Customer Care Agent 3Job Category: Stations-Central Requisition Number: CUSTO03698Job Overview:Pilot Freight Services is looking for a dedicated Full-Time Customer Care Agent 3 to join our team.ROLE SUMMARY:The Customer Care Agent 3 plays a vital role in delivering exceptional service to all customers. This position involves handling incoming calls,...

  • Customer Service Specialist

    1 week ago

    Tulsa, Oklahoma, United States Mason Hamilton - State Farm Agent Full time

    Exciting Opportunity at Mason Hamilton - State Farm AgentMason Hamilton - State Farm Agent is seeking a meticulous professional to fill the role of Office Representative. This position focuses on delivering outstanding customer support, fostering client relationships, and assisting with various administrative duties to aid insurance agents.Key...

  • Customer Service Specialist

    1 week ago

    Tulsa, Oklahoma, United States Mason Hamilton - State Farm Agent Full time

    Exciting Opportunity at Mason Hamilton - State Farm AgentMason Hamilton - State Farm Agent is seeking a meticulous professional to fill the role of Office Representative. This position focuses on delivering outstanding customer support, fostering client relationships, and assisting with a variety of administrative duties to aid insurance agents.Key...

  • Customer Service Specialist

    2 weeks ago

    Tulsa, Oklahoma, United States Mason Hamilton - State Farm Agent Full time

    Exciting Opportunity at Mason Hamilton - State Farm AgentMason Hamilton - State Farm Agent is seeking a meticulous professional to fill the role of Office Representative. This position focuses on delivering outstanding customer support, fostering client relationships, and assisting with a variety of administrative duties to aid insurance agents.Key...

  • Customer Service Agent

    2 weeks ago

    Tulsa, Oklahoma, United States Addison Group Full time

    Job Title:CUSTOMER SERVICE AGENTCompensation: $18-20/hour DOEInternal Job ID:Key Responsibilities:Handle inquiries from plan participants through various communication channels including phone, fax, and email, as well as in-person interactions, regarding enrollment, distributions, loans, website access, and other relevant plan details.Address questions from...

  • Customer Service Representative

    5 days ago

    Tulsa, Oklahoma, United States Michael Nelson - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative with Michael Nelson - State Farm Agent, you will play a vital role in helping our business grow through exceptional customer service and value-based conversations.Key ResponsibilitiesEstablish and Maintain Customer RelationshipsProvide Prompt and Accurate Customer ServiceUse a Customer-Focused Approach to...

  • Customer Service Representative

    4 days ago

    Tulsa, Oklahoma, United States Matt Mccoy - State Farm Agent Full time

    Job Description**About the Role**As a Customer Service Representative for Matt McCoy - State Farm Agent, you will play a vital role in providing exceptional customer service and support to our clients. If you are a people-oriented individual with excellent communication skills and a passion for helping others, this may be the perfect opportunity for you.Key...

  • Customer Service Representative

    4 days ago

    Tulsa, Oklahoma, United States Austin Jones - State Farm Agent Full time

    Job OverviewAustin Jones - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.Key ResponsibilitiesEstablish and Maintain Customer...

  • Customer Support Specialist 3

    1 week ago

    Tulsa, Oklahoma, United States Pilot Freight Service Full time

    Customer Care Agent 3Job Category: Stations-Central Requisition Number: CUSTO03698Job Overview:Pilot Freight Services is on the lookout for a dedicated Full-Time Customer Care Agent 3 to join our team.POSITION SUMMARY:The Customer Care Agent 3 plays a vital role in delivering exceptional service to all callers. This position involves answering incoming...

  • Client Relations Agent 3

    1 week ago

    Tulsa, Oklahoma, United States Pilot Freight Service Full time

    Customer Support Specialist 3Job Category: Stations-Central Requisition Number: CUSTO03698Job Overview:Pilot Freight Services is in search of a Full-Time Customer Support Specialist 3 for our operational team.POSITION SUMMARY:The Customer Support Specialist 3 plays a crucial role in delivering exceptional service to all incoming callers. This position...

  • Customer Service Representative

    7 days ago

    Tulsa, Oklahoma, United States Filmathilton Full time

    Job Summary:We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Filmathilton. As a Guest Service Agent, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are met.Key Responsibilities:Greet and register guests, ensuring a warm and welcoming...

  • Agent Team Member Opportunity

    2 weeks ago

    Tulsa, Oklahoma, United States Michael Nelson - State Farm Agent Full time

    Position OverviewWe are seeking a dedicated individual to fill the role of an Agent Team Member. This position is ideal for those who prioritize customer satisfaction and possess strong communication abilities. In this capacity, you will engage with clients, guiding them through their insurance choices and fostering a supportive team atmosphere.Key...

  • Agent Team Member Opportunity

    1 week ago

    Tulsa, Oklahoma, United States Michael Nelson - State Farm Agent Full time

    Position OverviewWe are seeking a dedicated individual to fill the role of Agent Team Member. This position is ideal for those who prioritize customer satisfaction and possess strong communication abilities. In this capacity, you will engage with clients, fostering meaningful relationships while guiding them through their insurance choices.Key...

  • Customer Service Agent

    7 days ago

    Tulsa, Oklahoma, United States University of Oklahoma Full time

    Job DescriptionThe University of Oklahoma is seeking a highly skilled and experienced Senior Patient Services Representative to join our team at OU Health Physicians Tulsa. As a key member of our clinical operations team, you will play a critical role in ensuring that our patients receive exceptional care and service.Key Responsibilities:Coordinate patient...

  • Financial Services Professional

    4 hours ago

    Tulsa, Oklahoma, United States New York Life Insurance Company Full time

    Job DescriptionJob Title: Financial Services Professional - Insurance AgentCompany: New York Life Insurance CompanyJob Type: Full-timeLocation: Remote (with occasional in-person meetings)About Us: New York Life Insurance Company is a leading provider of life insurance and financial services. We are committed to helping our customers achieve their financial...

  • Customer Service Representative

    2 days ago

    Tulsa, Oklahoma, United States Osage Casino Full time

    Job Summary:We are seeking a highly skilled and courteous Front Desk Agent to join our team at Osage Casino. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.Key Responsibilities:Welcome and serve guests in a...

  • Account Associate

    5 days ago

    Tulsa, Oklahoma, United States Michael Nelson - State Farm Agent Full time

    Job Description**Position Overview**As a successful State Farm Agent, we are seeking a qualified professional to join our winning team as an Account Associate. We are looking for an energetic and motivated individual who is interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Sales Agent

    1 week ago

    Tulsa, Oklahoma, United States Azadea Group Full time

    Job Title: Sales AssociateJob Overview:The Sales Associate plays a vital role in delivering exceptional customer experiences. This position involves engaging with customers, understanding their needs, and providing assistance to ensure satisfaction in alignment with our service standards.Key Responsibilities:Welcome customers and provide assistance to...

  • Customer Service Cashier

    2 weeks ago

    Tulsa, Oklahoma, United States Warehouse Market Full time

    Cashier Overview The role of a Cashier is to exceed customer expectations by creating a welcoming environment, understanding their needs, providing effective solutions, and ensuring a memorable shopping experience that encourages customer loyalty. Key Responsibilities: Transaction Processing: Efficiently handle customer transactions with full attention,...