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Customer Service Team Lead

2 months ago

Tulsa, Oklahoma, United States Burlington Stores Full time

Job Summary:

Burlington Stores is seeking a highly motivated and experienced Retail Front End Supervisor to join our team. As a key member of our store leadership team, you will be responsible for supervising all store functions and associates, maximizing sales results, and promoting a safe and inclusive work environment.

Key Responsibilities:

  • Supervise and train direct reports to ensure excellent customer service and sales results
  • Maximize sales results through effective inventory management and visual merchandising
  • Ensure a safe and inclusive work environment by adhering to company guidelines and policies
  • Cultivate a diverse and inclusive culture based on teamwork and collaboration
  • Solve issues and concerns in a timely and professional manner
  • Reinforce company Asset Protection strategies to eliminate shortage
  • Assist in recruiting, interviewing, and onboarding new associates
  • Participate in weekly workload planning meetings
  • Drive Community Relations participation through company programs and partnerships

Requirements:

  • At least 1 year of supervisory experience within an off-price, big box, or specialty environment
  • Strong interpersonal skills with a positive and engaging attitude
  • Ability to work a full-time schedule including nights, weekends, and holidays as required
  • Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

Burlington Benefits:

  • Competitive pay and flexible hours
  • Associate discount
  • Medical, dental, and vision coverage
  • Employee Assistance Program
  • Life and disability insurance
  • 401(k) plan

About Burlington:

Burlington is a rapidly growing brand with a strong commitment to diversity, equity, and inclusion. We offer a variety of training and development opportunities to help our associates grow with us. Our store teams work hard and have fun together, making a difference in the lives of customers, colleagues, and the communities where we live and work every day.