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Retail Customer Service Team Leader

2 months ago

Tulsa, Oklahoma, United States Burlington Stores Full time

Position Overview

We are thrilled to introduce an exciting opportunity within our retail environment. At Burlington, we are committed to fostering diversity within our workforce. If you aspire to elevate your career in retail with a welcoming organization, we invite you to consider a role as a Burlington Stores Full-Time Customer Service Team Leader or Full-Time Sales Floor Leader.

As a Retail Customer Service Team Leader, you will be an essential member of the store leadership team, working closely with Store Management in areas such as Merchandising, Customer Engagement, Operations, and Human Resources. This leadership role serves as a stepping stone to a management position within our expanding company. Are you a proactive individual with the ability to effectively oversee store operations? If you are a strong leader who understands the significance of building cohesive teams and partnerships to drive results, this may be the perfect opportunity for you.

Core Values at Burlington:

  • Achieve Results
  • Mutual Trust & Respect
  • Foster Teamwork & Collaboration

Benefits of Joining Burlington:

  • Opportunities for Advancement
  • Competitive Compensation
  • Flexible Scheduling
  • Employee Discounts ranging from 15-30%
  • Comprehensive Medical, Dental, and Vision Plans
  • Employee Assistance Programs
  • Life and Disability Insurance
  • Paid Time Off
  • Paid Holidays
  • 401(k) Retirement Plan

Key Responsibilities:

  • Oversee all store operations and associates as the Manager on Duty
  • Enhance sales performance through training and mentoring of team members
  • Ensure safety for customers and staff by adhering to company protocols
  • Cultivate a diverse workplace culture grounded in teamwork and collaboration
  • Address concerns and make informed decisions while supervising front-end operations to guarantee outstanding customer service
  • Implement company Asset Protection measures to mitigate loss
  • Assist in the recruitment, interviewing, and onboarding of new team members
  • Participate in weekly planning meetings for workload management
  • Promote community engagement through company initiatives and partnerships
  • Coordinate meal and break schedules, ensuring adherence to timetables

Qualifications:

  • At least 1 year of supervisory experience in a retail setting
  • Excellent interpersonal skills coupled with a positive demeanor
  • Availability to work full-time, including evenings, weekends, and holidays
  • Capability to lift merchandise weighing 40 lbs. or more
  • Ability to stand and walk for extended periods

Burlington is actively expanding its store locations, creating more opportunities for customers to shop for their favorite brands at exceptional prices. With this growth comes a commitment to development and training for our employees.

Join our team and experience a fulfilling workplace.

We offer a competitive salary, flexible work hours, and an employee discount. Burlington provides comprehensive medical, dental, and vision coverage, along with life and disability insurance. Full-time employees may also enjoy paid time off, paid holidays, sick leave, and a 401(k) plan. As a rapidly growing brand, we prioritize training and development for our team members.

At Burlington, our store teams work diligently and enjoy their time together. Our associates play a crucial role in the lives of our customers, colleagues, and communities.