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Administrative Coordinator
2 months ago
NYU Langone Health stands as a premier, patient-focused, integrated academic medical institution, recognized for its outstanding clinical services, research initiatives, and educational programs. With over 200 facilities across the New York region, it includes five inpatient sites, a dedicated children's hospital, three emergency departments, and a level 1 trauma center. The institution also encompasses the Laura and Isaac Perlmutter Cancer Center, a comprehensive cancer center designated by the National Cancer Institute, along with NYU Grossman School of Medicine, which has been training physicians and scientists since 1841, significantly influencing the evolution of medical practice.
Position Overview:
We are seeking a qualified candidate for the role of Medical Secretary - **Cancer Center/Breast Imaging**. In this capacity, the individual will be tasked with delivering essential support services for the Medical Office intake operations. Responsibilities include facilitating post-visit scheduling for patient appointments, treatments, and procedures in collaboration with various departments within the Medical Center. The role also involves obtaining necessary pre-authorizations and certifications for treatments and diagnostic tests as required. Additionally, the candidate may assist less experienced staff and provide coverage at the front desk when necessary.
Key Responsibilities:
- Provide reception support, including greeting patients, answering phone calls, and directing requests to the appropriate personnel in a courteous and professional manner.
- Perform various related tasks as requested by healthcare providers and supervisors.
- Manage pre-authorizations and certifications, ensuring accurate procedure and diagnosis coding, and consult with physicians as needed for completeness and accuracy.
- Coordinate inter-departmental scheduling for specialist appointments, scans, and procedures post patient visits, ensuring compliance with insurance coverage and physician directives.
- Handle patient phone calls and appointment scheduling, collecting demographic data, verifying insurance eligibility, and coordinating pre-authorizations as necessary.
- Maintain departmental records by tracking workload statistics and preparing information as instructed by supervisors.
- Draft routine correspondence, documents, and maintain an organized calendar for meetings and conferences.
- Assist in training and guiding junior staff in intake-related tasks.
- Ensure the cleanliness and organization of the workspace, restocking supplies as needed and notifying supervisors of shortages.
- Organize and maintain files for the department, ensuring easy retrieval and compliance with filing procedures.
- Respond to patient inquiries to ensure understanding and satisfaction, maintaining confidentiality on sensitive matters.
- Type various materials accurately and legibly, ensuring clarity in communication.
- Foster professional relationships with physicians, nurses, and clinical staff.
- Refer patients with insurance inquiries or financial concerns to the appropriate office personnel.
- Monitor the intake work queue to ensure timely completion of tasks.
- Scan and upload necessary documents into the intake system.
- Oversee patient check-in and check-out processes, gathering required demographic information and verifying insurance details.
- Prepare daily schedules and handle inquiries regarding appointments that do not require pre-authorization.
Minimum Qualifications:
A High School diploma is required, along with one year of relevant medical clerical experience, including prior experience in a physician practice and familiarity with medical terminology. Proficiency in computer skills is preferred, with accurate keyboarding abilities essential. Strong organizational, interpersonal, and communication skills are necessary.
Preferred Qualifications:
Experience with computer-based scheduling systems and excellent telephone communication skills are advantageous.
Qualified candidates must demonstrate effective communication abilities across all organizational levels.
NYU Langone Health offers more than just a workplace; it is an institution where employees can take pride in their contributions and feel fulfilled in their roles.
NYU Langone Health is committed to equal opportunity and affirmative action, promoting diversity and inclusion in all recruitment and employment practices. All qualified individuals are encouraged to apply without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, disability, military status, marital status, or any other factor that cannot lawfully be used as a basis for employment decisions.
NYU Langone Health provides a salary range in compliance with New York state law on salary transparency in job advertisements. The salary range for this position is $62,537.79 annually. Actual salaries may vary based on experience, specialty, education, and institutional needs.
