Executive Director of Operations

1 week ago


Mobile, Alabama, United States Oak View Group Full time
Job Summary

Oak View Group is seeking an experienced Executive Director of Operations to lead the management of our convention center and theater. The successful candidate will be responsible for overseeing the overall operations, including sales, marketing, finance, and human resources.

Key Responsibilities
  • Leadership and Management
    • Lead a team of directors and staff to ensure the successful management of the facilities.
    • Develop and implement facility goals in accordance with the management contract and corporate policy.
    • Provide guidance on day-to-day operations and ensure the coordination of plans, programs, and events.
  • Operations and Administration
    • Assure the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state, and federal regulations.
    • Oversee the coordination of resources with the corporate office.
    • Ensure the coordination, implementation, and administration of specific plans and programs prescribed by corporate directives.
  • Marketing and Sales
    • Aggressively promote the use of the facility to maximize its utilization.
    • Establish and maintain effective working relationships with the client, boards, tenants, government departments, and agencies to encourage continual and regular use of the facility.
  • Financial Management
    • Develop and implement operating and marketing plans, financial plans, and documents.
    • Prepare and maintain required and necessary reports/records for the client and corporate office.
  • Human Resources
    • Oversee the recruitment, training, supervising, and evaluating of administrative and supervisory staff.
    • Implement discipline and termination procedures.
  • Communication and Collaboration
    • Establish and maintain effective working relationships with employees, union representatives, community, and the general public.
    • Communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner.
Requirements
  • Education
    • Bachelor's degree or better from an accredited college or university in Business/Hospitality Management or related field.
    • Graduate of IAVM Public Assembly Facility Management School preferred.
  • Experience
    • Minimum of 7 years management experience in a convention center, with a CVB, hospitality company/hotel, or other public assembly facility.
    • 5 or more years of leading and managing people.
  • Skills and Abilities
    • Proven leadership skills.
    • Demonstrated knowledge of facility operations, budget preparation, and personnel management.
    • Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
    • Ability to express ideas clearly through both oral and written communication.
    • Superior sales and marketing skills.
    • Knowledge of budget preparation and control.
    • Ability to travel as required.
    • Ability to work nights and weekends as required.
    • Ability to work with a wide array of client groups, vendors, and business partners enterprise-wide.
    • Considerable knowledge of safety regulations and other federal, state, or local laws and regulations.
    • Effectively work under pressure and meet tight deadlines in a fast-paced environment.
    • Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner.
    • Ability to make sound business/operations decisions quickly and under pressure.
    • Ability to speak, read, and write in English.
    • Solid working knowledge of computer applications: Microsoft Office, POS systems, timekeeping systems.
    • Ability to work well in a team-oriented, fast-paced, event-driven environment.
    • Possess a thorough working knowledge of all existing concessions and premium services locations.
    • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
    • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc.
    • Ability to calculate basic and complex math functions.
    • Ability to handle cash accurately and responsibly.
    • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
    • Ability to work independently with little direction.


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