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Regional Operations Executive

2 months ago

Mobile, Alabama, United States Compass Group Careers Full time
Job Overview

Compass Group Careers is a prominent national provider of food and nutrition services, dedicated to supporting numerous healthcare facilities across the country. Our operations prioritize socially responsible practices and aim to deliver exceptional experiences for our guests. We are committed to wellness and sustainability through our Mindful Choices platform, which emphasizes healthy eating and understanding behavioral changes in food consumption. Our partnership with the Partnership for a Healthier America (PHA) enhances the quality of meals served to millions of patients annually.

Position Summary

As the Regional Operations Director, you will be tasked with establishing objectives for your region while ensuring that unit directors align with corporate, regional, and financial targets. Your role will encompass overseeing the overall operations, growth, and profitability of the designated area.

Key Responsibilities:
  • Direct and manage operations for assigned accounts to support Key Performance Indicators.
  • Provide clear direction for the team, establishing priorities and strategies.
  • Develop and implement policies and procedures to maximize income from existing accounts.
  • Support the creation and execution of clinical and patient service programs that meet client needs and regulatory requirements.
  • Engage in the sales process to acquire new business opportunities.
  • Monitor financial reports to ensure compliance with budgetary goals.
  • Foster and develop an effective management and clinical team to achieve corporate objectives.
  • Maintain client satisfaction and retention through regular communication.
  • Address and resolve elevated client, patient, and employee-related concerns.
  • Collaborate with legal and human resources to manage various procedures.
  • Conduct annual and semi-annual performance evaluations.
  • Complete all required reports in a timely manner as per corporate guidelines.
  • Exhibit ownership attributes that promote high levels of customer service.
  • Participate in patient visitation rounds to ensure adherence to company policies.
  • Train and motivate management personnel to enhance morale and resource efficiency.
Preferred Qualifications:
  • Bachelor's degree in Business or a related field preferred, or equivalent experience.
  • Demonstrated ability to manage a team of six or more managers.
  • Minimum of two years' experience in multi-unit foodservice management.
  • Strong track record in driving customer satisfaction.
  • Ability to thrive in a fast-paced, P&L driven environment.
  • Proven skills in mentoring and developing team members.
  • Excellent communication skills, both written and verbal.

Compass Group is an equal opportunity employer.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Compass Group are offered a range of benefits including medical, dental, vision, life insurance, retirement plans, and more.