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Energy Customer Care Representative

1 month ago

Dallas, Texas, United States ValorVIP Full time
Job Title: Energy Customer Care Representative

At ValorVIP, we are seeking a highly motivated and customer-focused Energy Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a courteous and professional manner
  • Resolve customer complaints and issues in a fair and timely manner
  • Provide product and service information to customers, including pricing and promotions
  • Upsell and cross-sell products and services to customers
  • Meet or exceed customer satisfaction and retention targets
Requirements:
  • High school diploma or equivalent required
  • 1+ year of customer service experience in a call center environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Basic computer skills and knowledge of Microsoft Office
What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Flexible scheduling and work-life balance
  • Comprehensive training and development programs
  • A dynamic and supportive work environment