Energy Customer Service Representative

1 month ago


Dallas, Texas, United States Mass Markets Full time

Job Summary: As an Energy Customer Care Agent at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. You will utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and courteous manner.
  • Utilize systems and technology to complete account management tasks.
  • Follow all required scripts, policies, and procedures.

Requirements: To be successful in this role, you must have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.



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