Customer Service Representative

1 month ago


Dallas, Texas, United States MCI Careers Full time
Job Title: Inbound Collections Representative

Job Summary:

We are seeking a highly motivated and customer-focused Inbound Collections Representative to join our team. As an Inbound Collections Representative, you will be responsible for handling inbound customer inquiries, resolving customer disputes, and processing payments in a professional and courteous manner.

Key Responsibilities:

  • Handle inbound customer inquiries and resolve customer disputes in a timely and professional manner
  • Process payments and ensure accurate and timely processing
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the managerial team as needed

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Ability to work regularly scheduled shifts within our hours of operation

Preferred Qualifications:

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • Work at home experience
  • State or Federal work experience

What We Offer:

  • Competitive starting compensation
  • Regular reviews and raises based on tenure and performance
  • Paid time off and paid holidays
  • Paid training opportunities
  • Regular daily, weekly and monthly incentives

About MCI Careers:

MCI Careers is a leading provider of business process outsourcing services, including customer service, technical support, and account management. We are committed to delivering exceptional customer experiences and driving business results for our clients.



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