Energy Customer Care Representative

1 month ago


Dallas, Texas, United States MCI Careers Full time
Job Title: Energy Customer Care Agent

Location: Dallas, TX

Salary: $15.00 / hour

Job Type: Part-time

About the Role:

We are seeking a highly motivated and customer-focused Energy Customer Care Agent to join our team. As a Customer Care Agent, you will be responsible for providing exceptional customer service to our clients, resolving their issues, and selling new products and services.

Responsibilities:

  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information; coordinate with other departments to resolve issues as applicable
  • Utilize systems and technology to complete account management tasks
  • Accurately document and process customer orders in appropriate systems
  • Follow all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications:

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

What We Offer:

  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • A fun and dynamic work environment
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) plan with company match
  • A generous paid time off policy
  • A recognition and reward program

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to our website.

We are an equal opportunity employer and welcome applications from diverse candidates.

We are committed to providing a safe and inclusive work environment for all employees.

We are proud to be a part of the MCI Careers team and look forward to hearing from you



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