Customer Service Representative

4 weeks ago

Dallas, Texas, United States MCI Careers Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and answering questions in a timely and professional manner.

Key Responsibilities:
  • Handle inbound customer inquiries and resolve issues in a courteous and professional manner
  • Listen to customers, understand their needs, and provide solutions
  • Research systems to find missing information and coordinate with other departments to resolve issues
  • Follow established processes and procedures to ensure high-quality customer service
  • Utilize technology to complete account management tasks and accurately document customer interactions
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic knowledge of Microsoft Office Suite and computer applications
  • Ability to type 20+ words per minute and maintain accuracy
What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Fun and engaging work environment
  • Casual dress code
  • Cash and prize contests

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