Customer Service Representative

4 weeks ago

Dallas, Texas, United States MSCCN Full time

About the Role:

We are seeking a highly organized and customer-focused individual to join our team as a Reception and Scheduling Specialist. As the face of our stores, you will be responsible for greeting and welcoming customers in a friendly manner, ensuring a smooth flow of customers through the store, and providing prompt, courteous service to customers either on the phone or in person.

Key Responsibilities:

  • Ensures high quality customer service while following all safety protocols.
  • Ensures a smooth flow of customers through the store.
  • Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
  • Processes and understands managed care plans while obtaining document information from the insurance company as needed.
  • Schedules and confirms appointments, follow-up visits, and classes.
  • Files all patient records daily and pulls patient files for the next day's appointments.
  • Checks order status and notifies customers when orders are in or of any delays.
  • Keeps reception area tidy and presentable with all necessary materials.
  • Receives, sorts, distributes daily mail/deliveries, and maintains inventory of office supplies.
  • Participates in regularly scheduled mandatory communication meetings.

Requirements:

  • Fluent in reading and speaking both English and Spanish.
  • Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
  • 0-2 years related experience or training preferred.
  • Experience handling multiple phone lines preferred.
  • Strong customer service skills required.
  • Strong organizational skills required.

About Us:

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. We offer a comprehensive benefits package, including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more.

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

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