Technical Support Specialist
1 week ago
Position Type: Contract to Hire
Duration: 6 Months
Role SummaryWe are seeking a dedicated Technical Support Specialist with 1-3 years of relevant experience to provide essential support within a dynamic office environment. This role will focus on daily operational assistance, primarily utilizing Microsoft technologies.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Responding to user inquiries and resolving technical issues, typically managing 3-5 requests daily.
- Acting as the primary IT resource, addressing a variety of technology-related challenges, including troubleshooting printers and copiers.
- Supporting the transition to a more remote work culture, ensuring seamless technology operations.
The ideal candidate will possess:
- Proficiency in Microsoft applications (Windows 10, Windows 7, Office 365, Active Directory).
- Experience in basic troubleshooting of laptops, PCs, and desktops.
- Ability to troubleshoot printing and copying devices.
This position operates in a fast-paced, business casual setting, with a standard work schedule from 8 AM to 4:30 PM, Monday through Friday. All employees are expected to adhere to established health protocols.
Additional QualificationsStrong communication skills and a proactive approach to problem-solving are crucial. The organization values individuals who are self-motivated and eager to explore industry trends, contributing innovative ideas to enhance technological capabilities.
Impact of the RoleHaving this position filled will significantly improve operational efficiency for internal users, minimizing downtime and enhancing productivity.
Interview ProcessCandidates will participate in a one-step in-person interview with team members.
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