Senior Bookstore Supervisor

2 weeks ago


Park City, Utah, United States Barnes & Noble Full time

Location:
Retail Environment

Job Overview:

As a Senior Bookstore Supervisor, your passion for literature drives you to enhance the customer journey by imparting your expertise to both your team and patrons.

Your commitment to guiding the team and overseeing store operations contributes to achieving sales targets, operational efficiency, and excellence.

In this leadership role, you will mentor and empower booksellers, fostering their growth and success in the bookselling profession.

You will collaborate within the cluster framework to ensure an outstanding experience, ensuring customer satisfaction and loyalty.


Key Responsibilities:

  • Craft unforgettable shopping experiences that encourage customers to return, facilitated by your consistent, friendly, and knowledgeable service, as well as the training and delivery of exceptional service by the entire team.
  • Maintain a vibrant bookstore atmosphere through meticulous execution of fundamental bookstore practices, demonstrating a commitment to presentation, commercial appeal, detailed organization, localization, and a captivating ambiance.
  • Showcase handselling techniques to promote successful initiatives such as Featured Selections and preorders, establishing your expertise and driving sales.
  • Cultivate the bookselling team by recognizing individual strengths and providing engagement and coaching.
  • Collaborate effectively with your cluster's commercial support to ensure tailored inventory, consistent local pricing, and assortments that resonate with your community and clientele.
  • Oversee the efficient execution of store operations by managing tasks such as receiving, returns, and daily processes, while being mindful of shrinkage and expenses.
  • Identify opportunities for ongoing operational enhancements, sharing insights with your team and cluster to elevate the bookstore experience for both customers and fellow booksellers.
  • Foster open communication with your store team and cluster to implement initiatives that support booksellers through fair feedback and respectful accountability.
  • Strive to improve the cluster through operational excellence and structural enhancements.
  • Engage actively on the sales floor, which involves physical activity (e.g., prolonged standing, repetitive bending, lifting, climbing), and assist in the Café as needed.
  • Ensure the store's opening and closing procedures are followed, prioritizing the safety of employees and customers.

Required Knowledge & Experience:

  • Demonstrate comprehensive bookselling knowledge across diverse genres.
  • Possess solid operational understanding to effectively manage the bookstore.
  • Consistently deliver fundamental bookselling practices.
  • Exhibit a strong commitment to exceptional service standards.
  • Direct tasks to achieve productive outcomes.
  • Have experience in training and developing team members.
  • Ability to organize, plan, and prioritize tasks effectively.
  • Capable of delegating responsibilities and working through others.
  • Communicate effectively and collaboratively with team members.
  • Provide constructive feedback in an honest and respectful manner.
Expected Attributes:

  • Inquisitive and committed to deepening knowledge about books and the industry.
  • Prioritize customer satisfaction above all.
  • Support results-oriented approaches and understand financial implications.
  • Enjoy working with people and value their contributions.
  • Well-organized and efficient in time management.
  • Adaptable and thrive in a dynamic work environment.
  • Capable of shifting priorities and multitasking effectively.
  • Demonstrate resilience and confidence in challenging situations.
  • Exercise sound judgment and decision-making skills.
  • Maintain focus and thoughtfulness in all tasks.
  • Remain composed during escalated situations.
  • Inspire and acknowledge the contributions of each team member.
  • Take accountability for personal actions.
  • Open to feedback and willing to reflect for personal growth.

Equal Employment Opportunity Statement:
Barnes & Noble is an equal opportunity and affirmative action employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.



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