Senior Customer Success Manager
2 weeks ago
About Fivetran
Since its inception, Fivetran has been dedicated to simplifying data access, ensuring it is as dependable as electricity. Our technology enables organizations to seamlessly integrate customer data into their warehouses, making it ready for analysis without the need for engineering or ongoing maintenance. We take pride in the increasing number of companies that utilize our solutions to become data-driven.
Role Overview
Fivetran is at the forefront of developing data pipelines that empower the modern data architecture for numerous enterprises. We are in search of an exceptional leader to oversee and nurture some of our most promising talent. This position is ideal for individuals with a background in customer success, account management, or enterprise software sales. The manager will be responsible for forecasting, recruiting, mentoring, retaining, and developing Customer Success Managers (CSMs) and clients. Our Commercial CSMs are dedicated to onboarding, fostering product adoption, ensuring retention, and driving net revenue growth.
This is a full-time role.
Technologies Utilized
Salesforce, Catalyst, Slack, Looker, Zendesk, Clari.
Key Responsibilities
- Guide individual contributors on managing diverse customer scenarios.
- Stay informed about system updates and modifications.
- Develop repeatable processes and establish effective communication strategies for both internal and external success.
- Collaborate effectively with colleagues.
- Adapt to evolving circumstances.
- Cultivate a culture of growth and continuous learning.
- Customer-centric approach; consistently prioritizing customer needs.
- Proven track record of achieving or surpassing goals and performance indicators.
- A balanced combination of confidence and humility to gain team support.
- Resilience; tackling challenging conversations or situations with determination and skill for optimal outcomes.
- A collaborative mindset focused on collective success.
- Experience with Salesforce is essential.
The displayed salary range reflects the minimum and maximum target for new hires in this position. Salary is determined by various factors, including role, level, location, skills, experience, education, and market demand. The pay range is subject to change.
Perks
- Comprehensive employer-paid medical insurance.
- Generous paid time-off policy, including sick leave, parental leave, holidays, and volunteer days.
- Stock grants.
- Opportunities for professional development and training.
- Company-sponsored virtual events and team-building activities.
- Monthly cell phone stipend.
- 30-day paid leave after five years of service to recharge and pursue personal goals.
- Access to a mental health support platform offering personalized care and resources.
Fivetran values a diverse workforce and is committed to fostering an inclusive environment. We believe that a variety of backgrounds and experiences contribute to our success in serving our customers and communities.
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