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Senior Technical Success Manager
2 months ago
We are seeking a highly skilled Senior Technical Success Manager to join our Customer Solutions Organization at Snyk. As a key member of our team, you will play a critical role in helping our customers achieve their security goals and objectives through the adoption of our Developer Security Platform.
Key Responsibilities- Develop and execute customized onboarding programs to help customers achieve their security program goals through the use of Snyk's suite of products.
- Build and foster trusted relationships with leaders from our customers' engineering and security organizations.
- Design and execute strategies to unlock business value and expand product adoption, resulting in increased customer satisfaction and loyalty.
- Collaborate with internal and external resources to remove barriers to adoption and advocate for the needs of your customers.
- Prepare and facilitate business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions.
- 5+ years of experience in a customer-facing role, engaging with customer executives, technologists, and/or partners to solve business problems with advanced technologies.
- Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America.
- The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode).
- Exceptional organization and time-management skills and the ability to effectively manage across competing priorities.
- To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections.
- A developer background or any kind of experience with coding.
- Prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
- Have a history of problem solving and innovation developing technology programs and working across customer organizations.
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
