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Customer Success Senior Manager
2 months ago
About Fivetran
Since its inception, Fivetran has been dedicated to simplifying data access, ensuring that it is as reliable as electricity. Our technology enables customer data to flow seamlessly into their data warehouses, fully prepared for analysis without the need for engineering or ongoing maintenance. We take pride in empowering organizations to become truly data-driven through our innovative solutions.
Position Overview
Fivetran is at the forefront of developing data pipelines that fuel the modern data ecosystem for numerous enterprises. We are seeking an exceptional leader in customer success to oversee a dynamic team of rising professionals. This role is ideal for individuals with a background in customer success, account management, or enterprise software sales. The Senior Manager will be responsible for forecasting, recruiting, mentoring, and developing Customer Success Managers (CSMs) and clients. Our Commercial CSMs are dedicated to onboarding, enhancing product adoption, ensuring customer retention, and driving net revenue growth.
Key Responsibilities
- Guide individual contributors in navigating diverse customer scenarios.
- Maintain current knowledge of system updates and modifications.
- Develop standardized playbooks and establish effective rhythms for both internal and external success.
- Collaborate effectively with colleagues.
- Exhibit adaptability in the face of change.
- Encourage a culture of growth and continuous learning.
- Strong customer focus, consistently prioritizing the customer experience.
- Proven track record of achieving or surpassing performance targets and KPIs.
- A balanced approach of confidence and humility to foster team buy-in.
- Resilience; willing to engage in challenging conversations and approach obstacles with determination and skill.
- A collaborative mindset, embodying the principle of 'One Team, One Dream.'
- Experience with Salesforce is essential.
The displayed salary range reflects the minimum and maximum target for new hires in this role. Compensation is influenced by various factors, including job-related skills, experience, education, and market conditions. This range is subject to change.
Perks
- Comprehensive employer-sponsored medical insurance.
- Generous paid time-off policy, including sick leave, parental leave, holidays, and volunteer days.
- Equity opportunities through RSU stock grants.
- Professional development and training initiatives.
- Company-sponsored virtual events and team-building activities.
- Monthly mobile phone stipend.
- 30-day paid leave after five years of service to recharge and pursue personal goals.
- Access to a mental health support platform offering personalized resources for therapy, coaching, and mindfulness.
Fivetran is committed to fostering a diverse and inclusive workplace, recognizing that a variety of perspectives enhances our ability to serve our customers and communities effectively. We strive to attract, develop, and retain a diverse workforce, which is essential for building a world-class organization.
To learn more about our culture and what it means to be part of Fivetran, please explore our resources.
