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Senior Customer Engagement Manager

2 months ago

Denver, Colorado, United States RingCentral Full time
Welcome to New Opportunities.

At RingCentral, we are excited that you are exploring a career with us. As a global leader in cloud-based communication and collaboration solutions, we are transforming how people connect and interact across the globe.

About the Role:
The Senior Customer Engagement Manager plays a pivotal role in supporting our esteemed and high-profile clientele. You will be the primary contact for our significant customers, coordinating internal resources across various departments such as acquisition, implementation, and technical support.

Your Responsibilities Include:
  • Enhancing and sustaining monthly recurring revenue for our key customers.
  • Leading project management initiatives, ensuring seamless execution of both internal and external projects.
  • Building robust relationships with customers, positioning yourself as a trusted advisor.

Customer Satisfaction is Key:
Addressing technical inquiries and acting as a liaison for sales, while collaborating with partners to provide exceptional support to our premium customers. You will work cross-functionally with support, professional services, and sales and marketing teams to foster customer success that drives satisfaction and growth.

Qualifications We Seek:
  • A minimum of 3 years of proven experience in enterprise-level customer engagement.
  • A track record of exceeding sales and customer satisfaction objectives.
  • A strong commitment to personal, team, and organizational success.
  • A unique combination of technical knowledge and sales expertise, with a customer-focused approach.
  • Excellent analytical and problem-solving abilities, with a knack for quickly understanding complex situations.
  • Experience in engaging with and influencing C-level executives.
  • Exceptional communication skills, both written and verbal, with a grasp of best practices in various situations.
  • Strong presentation skills, capable of addressing audiences of all sizes.
  • Ability to lead and influence both internal and external resources to achieve successful outcomes.
  • Familiarity with VoIP technology and advanced network troubleshooting is preferred.
  • A degree or equivalent experience in a relevant field.

What We Offer:
At RingCentral, we provide a comprehensive suite of benefits designed to support your work-life balance, including:
  • Medical, dental, and vision insurance.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
  • 401K matching and Employee Stock Purchase Plan (ESPP).
  • Generous paid time off and sick leave.
  • Wellness programs, including personalized coaching and meditation resources.
  • Paid parental leave and support for new parents.
  • Pet insurance and Employee Assistance Programs (EAP).
  • Legal services for document creation and estate planning.
  • Employee referral bonus program.

As the central point of contact for our customers, you will advocate for their needs, share in-depth product knowledge, offer innovative solutions, and cultivate relationships that exemplify the essence of human connection.

Our Culture:
RingCentral's work environment is fundamental to our success. We are proud to be recognized as a Best Place to Work and are committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to providing reasonable accommodations for individuals with disabilities throughout the application and interview process.