Manager of Customer Success Engineering
2 weeks ago
In an increasingly digital world, the demand for security in software development has never been higher. Snyk, a leader in developer security solutions, is dedicated to empowering development teams to identify, prioritize, and remediate security vulnerabilities in their code and infrastructure seamlessly. Our mission is to foster a more secure digital landscape by enabling developers to innovate rapidly while maintaining robust security measures.
At Snyk, we embody our core principles: Collaboration, Deep Care, Customer Focus, and Innovative Thinking. As part of our team, you will thrive in a vibrant environment that emphasizes teamwork, empathy, impactful leadership, and trust.
The Customer Solutions Division collaborates closely with Development and Security leaders from our client organizations to enhance their security initiatives using the Snyk Cloud Native Application Security Platform. With our expanding customer base, there is a growing need for our post-sales teams to ensure clients achieve significant success with the Snyk platform.
We are seeking a skilled, entrepreneurial, and motivated Technical Leader to join our AMER Technical Success Management (TSM) team. In this pivotal role, you will report directly to the Senior Director of Technical Success.
Your Responsibilities:
- Formulating and executing the strategy and detailed action plan for Snyk's Technical Success Managers.
- Representing Snyk's innovative post-sales services within the region.
- Recruiting, mentoring, and developing a diverse and growing team of TSMs.
- Creating engagement strategies and processes that enable Snyk to enhance strategic relationships with our customers through in-depth analytics and tailored use cases.
- Collaborating across departments to achieve key business goals related to high-profile client implementations, new product launches, installations, and escalations in partnership with sales, operations, product management, engineering, and technical support.
- Leading the team and, when necessary, building strong relationships with key clients.
- Partnering with a world-class Go-To-Market team and contributing to a global TSM leadership group.
- Gaining a comprehensive understanding of the Snyk Platform.
Qualifications:
- 3+ years of progressive experience leading customer-facing teams in a complex, global SaaS environment, addressing the needs of both SMB and Enterprise clients.
- Demonstrated experience in designing and executing Enterprise deployment strategies across various post-sales roles for technical products.
- Proven track record in building collaborative teams, developing talent, and aligning performance with business objectives.
- Ability to excel in a fast-paced, high-growth environment and adapt swiftly to evolving demands; experience in scaling teams and processes.
- Expertise in resource planning, including account alignment, defining roles and responsibilities, and creating hiring strategies.
- Strong technical skills, particularly in DevOps, DevSecOps, and development methodologies.
Preferred Qualifications:
- Experience with developer tools and comfort in engaging directly with developers or Application Security leaders.
We are committed to fostering a warm, inclusive workplace and value diversity. We encourage applications from individuals who are typically underrepresented in the tech industry. If this role resonates with you, we invite you to apply.
About Snyk
Snyk is dedicated to cultivating an inclusive and engaging atmosphere where our employees can flourish as we unite behind our mission to enhance digital security. Our employee resource groups and global benefits are designed to support our team members' health, wellness, financial stability, and work-life balance throughout their journey with Snyk.
Benefits & Programs:
- Flexible working hours, remote work allowances, in-office perks, and time off for learning and self-development.
- Generous vacation and wellness leave, country-specific holidays, and fully paid parental leave for all caregivers.
- Health benefits, employee assistance programs, and annual wellness allowances.
- Country-specific life insurance, disability benefits, retirement/pension plans, as well as mobile phone and education allowances.
-
Customer Success Specialist
2 weeks ago
Denver, Colorado, United States Customer Labs Full timeAbout the Role:We are seeking a dedicated Customer Success Specialist to join our team at Customer Labs. This position is focused on providing exceptional support to our clients across Central and South America.Key Responsibilities:1. Monitor and Address Customer Inquiries: Actively track customer feedback and requests, ensuring effective communication with...
-
Senior Customer Success Manager
2 weeks ago
Denver, Colorado, United States Fivetran Full timeAbout FivetranSince its inception, Fivetran has been dedicated to simplifying data access, ensuring it is as dependable as electricity. Our technology enables organizations to seamlessly integrate customer data into their warehouses, making it ready for analysis without the need for engineering or ongoing maintenance. We take pride in the increasing number...
-
Principal Customer Success Manager
2 months ago
Denver, Colorado, United States Checkr Full timeAbout the role/teamAs a Principal Customer Success Manager - Midmarket, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Midmarket customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly...
-
Customer Success Senior Manager
2 weeks ago
Denver, Colorado, United States Fivetran Full timeAbout FivetranSince its inception, Fivetran has been dedicated to simplifying data access, ensuring that it is as reliable as electricity. Our technology enables customer data to flow seamlessly into their data warehouses, fully prepared for analysis without the need for engineering or ongoing maintenance. We take pride in empowering organizations to become...
-
Customer Success Senior Manager
2 weeks ago
Denver, Colorado, United States Fivetran Full timeAbout FivetranSince its inception, Fivetran has been dedicated to simplifying data access, ensuring it is as reliable as electricity. Our platform allows customer data to flow seamlessly into their data warehouses, fully prepared for analysis without the need for engineering or ongoing maintenance. We take pride in the increasing number of organizations...
-
Customer Success Manager
2 days ago
Denver, Colorado, United States Monday Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Monday. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients to ensure their success with our platform.Key Responsibilities:Build strong relationships with clients to understand their...
-
Customer Success Manager
1 month ago
Denver, Colorado, United States Datadog Full timeJoin Datadog as a Customer Success ManagerWe are looking for a proactive Customer Success Manager to drive new product attachment and build strong relationships with our existing customer base. At Datadog, we value office culture and work-life harmony for our employees.Responsibilities:Work closely with the sales team for smooth onboardingBuild and maintain...
-
Customer Success Specialist
2 months ago
Denver, Colorado, United States Cin7 Full timeCin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.Cin7 is expanding very quickly with a mission to empower product sellers...
-
Strategic Customer Success Manager
1 day ago
Denver, Colorado, United States Klaviyo Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Klaviyo. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth for our upper Mid-market customers.Key ResponsibilitiesDevelop and Execute Customer Success...
-
Manager, Core Customer Success
2 months ago
Denver, Colorado, United States Gusto Full timeAbout GustoGusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide. Our mission is to create a world...
-
Lead Customer Success Strategist
2 weeks ago
Denver, Colorado, United States AgentSync Full timeAbout the Role:This position transcends the conventional Customer Success Manager role. It presents a unique opportunity characterized by high visibility, significant value addition, and immediate trust, responsibility, and autonomy. Are you a Salesforce enthusiast? Do you possess a customer-centric mindset? Are you adept at managing customer relationships?...
-
Customer Success Implementation Manager
16 hours ago
Denver, Colorado, United States Checkr Full timeAbout CheckrCheckr is a leading provider of background screening and people infrastructure solutions for the future of work. Our mission is to build a faster and fairer way to screen job seekers, empowering hiring teams to make informed decisions and build diverse and inclusive workforces.The RoleWe are seeking a highly skilled Customer Success...
-
Customer Success Implementation Manager
3 days ago
Denver, Colorado, United States Checkr Full timeAbout CheckrCheckr is a leading provider of background screening and people infrastructure solutions for the future of work. Our mission is to build a faster and fairer way to screen job seekers, empowering hiring teams to make informed decisions and build diverse and inclusive workforces.The RoleWe are seeking a highly skilled Customer Success...
-
Customer Success Manager
3 days ago
Denver, Colorado, United States EverCommerce Full timeAbout EverCommerceEverCommerce is a leading service commerce platform that digitally transforms the service economy with tailored, end-to-end SaaS solutions. Our mission is to simplify and empower the lives of our 685,000+ customers by creating predictable, informed, and convenient experiences between customers and their service professionals.Job SummaryWe...
-
Customer Success Lead, Growth
1 week ago
Denver, Colorado, United States AgentSync Full timePosition Overview: This role requires in-office presence three days a week, specifically from Tuesday to Thursday. AgentSync stands at the forefront of modernizing the insurance infrastructure landscape. Our compliance software for the insurance sector connects various industry players to enhance growth, boost efficiency, and mitigate risks. This position...
-
Customer Success Implementation Specialist
2 weeks ago
Denver, Colorado, United States Telnyx Full timeAbout TelnyxTelnyx is a pioneering force in the realm of global connectivity, actively constructing the future rather than merely envisioning it. Our mission encompasses the design and enhancement of a private, global, multi-cloud IP network, coupled with the delivery of hyperlocal edge technology through user-friendly APIs. We are at the forefront of a...
-
Onboarding Customer Success Consultant
2 weeks ago
Denver, Colorado, United States Telnyx Full timeAbout TelnyxTelnyx is a pioneering force in the realm of global connectivity, actively constructing the future rather than merely envisioning it. We are dedicated to architecting and enhancing the reach of a private, global, multi-cloud IP network, while delivering hyperlocal edge technology through user-friendly APIs. Our mission is to usher in a new era of...
-
Customer Success Leader
2 weeks ago
Denver, Colorado, United States 280 Group Full timeAt 280 Group, we are a dynamic organization dedicated to empowering Product Managers in delivering impactful solutions. Our vision is to transform the operations of numerous teams over the next decade.We are seeking a Director of Client Success to spearhead our Client Services division, ensuring outstanding client results and experiences.This position...
-
Water Resources Engineer
2 weeks ago
Denver, Colorado, United States American Council of Engineering Companies Full timePosition OverviewThe American Council of Engineering Companies is seeking a dedicated Civil Engineer to become a vital member of our team. This role will report directly to the General Manager and play a key part in the organization's Senior Leadership Team.Key ResponsibilitiesOversee the acquisition and strategic development of water rights.Provide advisory...
-
Customer Success Lead, Growth Strategy
2 weeks ago
Denver, Colorado, United States AgentSync Full timePosition Overview: This role requires in-office presence three days a week, focusing on driving customer success at AgentSync. AgentSync stands at the forefront of modernizing the insurance infrastructure landscape. Our compliance software seamlessly connects the insurance sector, fostering growth, enhancing efficiency, and mitigating risks. This position...
