Customer Success Manager

2 months ago

Denver, Colorado, United States Monday Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Monday. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients to ensure their success with our platform.

Key Responsibilities:

  • Build strong relationships with clients to understand their needs and ensure their success with our platform.
  • Serve as the main point of contact and liaison between clients and the rest of the team.
  • Empower customers to connect their goals and challenges with the solution in our platform.
  • Take ownership of new accounts and manage their onboarding.
  • Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale.
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
  • Stay in touch with clients to ensure that they're realizing the full potential of our platform.
  • Build, own, and execute client success and engagement plans.
  • Navigate client organizations to uncover additional product applications & opportunities for partnership.
  • Spearhead internal cross-functional improvement projects.
  • Represent the voice of the customer and influence product development roadmap.
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities.
Requirements

To be successful in this role, you will need:

  • 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes.
  • Superb written and verbal communication skills.
  • Positive attitude, empathy, and high energy.
  • Ability to take initiative and adapt.
  • Prior experience in strategy consulting - an advantage.
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives.
  • BA or BS degree.

We are proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For Denver-based hires only: Compensation Range: $90,000 - $120,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

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