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Technical Success Manager

2 months ago

Denver, Colorado, United States Snyk Full time
Job Overview

In an increasingly digital world, the demand for secure software development is paramount. At Snyk, we are dedicated to providing a developer security platform that empowers teams to identify, prioritize, and remediate security vulnerabilities in their code, dependencies, containers, and cloud infrastructure. Our mission is to enhance security in the development process, enabling developers to innovate swiftly while maintaining robust security standards.

Joining Snyk means being part of a culture that values collaboration, empathy, customer focus, and forward-thinking. As a member of our team, you will thrive in a dynamic environment that emphasizes teamwork, trust, and impactful contributions.

The Customer Solutions Organization collaborates closely with Development and Security leaders from our client organizations to enhance their security initiatives using the Snyk Cloud Native Application Security Platform. With our expanding customer base, there is a growing need for our post-sales teams to ensure that clients achieve significant success with the Snyk platform.

We are seeking a skilled and entrepreneurial Technical Leader to join our AMER Technical Success Management (TSM) team. In this pivotal role, you will report directly to the Senior Director of Technical Success.

Your Responsibilities:

  • Formulate and implement the strategy and execution plan for Snyk's Technical Success Managers.
  • Represent Snyk's innovative post-sales offerings within the region.
  • Recruit, mentor, and develop a diverse and growing team of TSMs.
  • Create engagement strategies and processes that enable Snyk to enhance strategic relationships with our customers through data-driven insights and tailored use cases.
  • Collaborate across departments to achieve key business goals, supporting major client deployments, product launches, installations, and escalations in partnership with sales, operations, product management, engineering, and technical support.
  • Lead the team while fostering strong relationships with key clients as necessary.
  • Work alongside a world-class go-to-market team and contribute to a global TSM leadership group.
  • Develop a comprehensive understanding of the Snyk Platform.

Qualifications:

  • Minimum of 3 years of progressive experience managing customer-facing teams in a complex, global SaaS environment, with exposure to both SMB and Enterprise customer needs.
  • Demonstrated experience in designing and executing Enterprise deployment strategies across various post-sales roles, particularly for technical products.
  • Proven track record in building collaborative teams, nurturing talent, and aligning performance with business objectives.
  • Ability to excel in a fast-paced, high-growth environment and adapt to evolving demands; experience in scaling teams and processes is essential.
  • Experience in resource planning, including account alignment, defining roles and responsibilities, and developing hiring strategies.
  • Strong technical background, particularly in DevOps, DevSecOps, and development methodologies.

Preferred Qualifications:

  • Experience with developer tools and comfort in engaging directly with developers or Application Security leaders.

At Snyk, we are committed to fostering an inclusive and engaging workplace where all employees can thrive. We value diversity and encourage applications from individuals who are typically underrepresented in the tech industry. If this role resonates with you, we encourage you to apply.

About Snyk

Snyk is dedicated to creating a supportive and inclusive environment where our employees can excel. We prioritize health, wellness, financial security, and work-life balance through tailored programs and benefits.

Benefits & Programs:

  • Flexible working hours, remote work options, and opportunities for personal development.
  • Generous vacation policies, wellness time off, and fully paid parental leave for all caregivers.
  • Comprehensive health benefits, employee assistance programs, and annual wellness allowances.
  • Country-specific life insurance, disability benefits, retirement plans, and allowances for mobile phones and education.