Lead IT Support Specialist
1 week ago
Senior IT Support Analyst
BUSINESS: CIRCOR International, Inc
POSITION OVERVIEW
The Senior IT Support Analyst is tasked with delivering both on-site and remote technical assistance to end users. This role involves engaging in infrastructure projects, providing hands-on support for servers and network devices, and overseeing corporate IT assets. The analyst will cater to the local facility as well as various remote offices as needed.
KEY RESPONSIBILITIES
- Troubleshoot and resolve end-user PC issues, documenting solutions and tracking them in Service Now.
- Provide mid-level diagnostics and support for LAN/WAN, server, printer, and telephony challenges.
- Deliver enhanced support, including targeted training for end users.
- Conduct system administration tasks as required.
- Maintain thorough documentation for the local IT environment, ensuring runbooks are up-to-date with servers, network configurations, and vendor information.
- Act as the IT liaison for various business units, conducting regular IT reviews.
- Assist in the preparation of SOX control documentation and data collection.
- Contribute to the development of Standard Operating Procedures.
- Document, present, and execute approved change controls.
- Engage in significant technology initiatives, including upgrades, migrations, and the deployment of new technologies.
- Occasionally participate in after-hours IT or business-related activities.
- Collaborate with third-party providers for incident resolution and upgrades.
- Perform additional duties as assigned.
CANDIDATE QUALIFICATIONS
Knowledge, Skills & Abilities
- Proven experience working with cross-functional teams to align technology efforts with organizational goals.
- Strong troubleshooting capabilities in technology.
- Exceptional written and verbal communication skills.
- General understanding of IT compliance and governance processes, including SOX, FDA, ISO, and Cyber Essentials.
- Outstanding interpersonal and customer service skills.
- Ability to uphold the secure nature of IT operations.
- Moderate travel may be required, both in-state and occasionally out-of-state.
EDUCATION AND EXPERIENCE
- Bachelor's Degree in Computer Science or a related technical field, or equivalent experience.
- 8+ years of experience in supporting end-user computing services, particularly for executive-level personnel.
- 5+ years of experience in Active Directory administration is preferred.
CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities
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