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Lead IT Support Specialist
2 months ago
Senior IT Support Analyst
Company: CIRCOR International, Inc.
Location: Burlington, MA
Reporting Structure: Reports to Sr. IT Architect Manager
Position Overview
The Senior IT Support Analyst is tasked with delivering both on-site and remote technical assistance to end users. This role involves engaging in infrastructure projects, providing hands-on support for servers and network devices, and overseeing corporate IT assets across various locations.
Key Responsibilities
- Diagnose and resolve end-user PC issues promptly, documenting solutions and tracking them in Service Now.
- Offer mid-level support and diagnostics for LAN/WAN, server, printer, and telephony challenges.
- Deliver enhanced support, including tailored training for end users.
- Execute system administration tasks as required.
- Maintain comprehensive documentation for the local IT environment, ensuring runbooks are up-to-date for servers, networks, and vendors.
- Act as the IT liaison for various business units, conducting monthly IT reviews.
- Contribute to the preparation of SOX control documentation and data collection.
- Assist in drafting Standard Operating Procedures.
- Document, present, and execute approved change controls.
- Engage in significant technology initiatives, such as upgrades, migrations, and the deployment of new technologies.
- Occasionally participate in after-hours IT or business-related activities.
- Collaborate with third-party providers for incident resolution and upgrades.
- Perform additional duties as assigned.
Candidate Qualifications
Essential Knowledge, Skills & Abilities
- Proven experience working with cross-functional teams to align technology efforts with organizational goals.
- Strong technology troubleshooting capabilities.
- Exceptional written and verbal communication skills.
- General understanding of IT compliance and governance frameworks.
- Outstanding interpersonal and customer service skills.
- Ability to uphold the confidentiality and security of IT operations.
- Willingness to travel moderately, both in-state and occasionally out-of-state.
Education and Experience Requirements
- Bachelor's Degree in Computer Science or a related technical field, or equivalent experience.
- Over 8 years of experience in supporting end-user computing services, particularly for executive-level personnel.
- Preferred experience of 5+ years in Active Directory administration.
CIRCOR is an Equal Employment Opportunity Employer
