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Lead IT Support Specialist
2 months ago
Senior IT Support Analyst
Company: CIRCOR International, Inc
Position Overview
The Senior IT Support Analyst is tasked with delivering both on-site and remote technical assistance to end users. This role involves engaging in infrastructure projects, providing hands-on support for servers and network devices, and overseeing corporate IT assets within the facility.
Key Responsibilities
- Troubleshoot and resolve user PC issues promptly, documenting solutions and tracking them in the designated system.
- Provide mid-level diagnostics and support for LAN/WAN, server, printer, and telephony challenges.
- Deliver enhanced support, including targeted training for end users.
- Conduct system administration tasks as required.
- Maintain thorough documentation for the local IT environment, ensuring that runbooks are up-to-date with information on servers, networks, and service providers.
- Act as the IT liaison for various business units, conducting regular IT reviews.
- Contribute to the preparation of compliance documentation and data collection.
- Assist in the creation of Standard Operating Procedures.
- Document and execute approved change controls.
- Engage in significant technology initiatives, such as upgrades and new technology deployments.
- Occasionally participate in after-hours IT or business-related activities.
- Collaborate with third-party providers for incident resolution and upgrades.
- Perform additional duties as assigned.
Candidate Qualifications
Essential Skills and Abilities
- Proven experience working with cross-functional teams to align technology efforts with organizational goals.
- Strong troubleshooting capabilities in technology.
- Excellent written and verbal communication skills.
- General understanding of IT compliance and governance processes.
- Exceptional customer service and interpersonal skills.
- Ability to uphold the secure nature of IT operations.
- Willingness to travel moderately, both locally and occasionally out of state.
Education and Experience Requirements
- Bachelor's Degree in Computer Science or a related technical field, or equivalent experience.
- 8+ years of experience in supporting end-user computing services, particularly for executive-level personnel.
- 5+ years of experience in Active Directory administration is preferred.
CIRCOR is an Equal Opportunity Employer
