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Lead IT Support Specialist
2 months ago
Senior IT Support Analyst
BUSINESS: CIRCOR International, Inc
POSITION SUMMARY
The Senior IT Support Analyst is tasked with delivering both on-site and remote technical assistance to end users. This role involves engaging in infrastructure projects, providing hands-on support for servers and network devices, and overseeing corporate IT assets across various locations.
KEY RESPONSIBILITIES
- Diagnose and resolve user PC issues promptly, ensuring that solutions are documented and tracked in the Service Now system.
- Offer mid-level support and diagnostics for LAN/WAN, server, printer, and telephony challenges.
- Deliver enhanced support, including specialized training for end users.
- Execute system administration tasks effectively.
- Maintain comprehensive documentation for the local IT environment, ensuring runbooks are up-to-date with servers, network configurations, and vendor information.
- Act as the primary IT liaison for various business units, conducting regular IT reviews.
- Contribute to the preparation of compliance documentation and data collection for SOX controls.
- Assist in drafting Standard Operating Procedures.
- Document, present, and execute approved change controls.
- Engage in significant technology initiatives, including upgrades, migrations, and the deployment of new technologies.
- Occasionally participate in after-hours IT or business-related activities as needed.
- Collaborate with third-party providers for incident resolution and upgrades.
- Perform additional duties as assigned.
CANDIDATE QUALIFICATIONS
Essential Knowledge, Skills & Abilities
- Proven experience working collaboratively with cross-functional teams to align technology initiatives with organizational goals.
- Strong troubleshooting skills in technology-related issues.
- Exceptional written and verbal communication abilities.
- General understanding of IT compliance and governance frameworks, including SOX, FDA, ISO, and Cyber Essentials.
- Outstanding interpersonal and customer service skills.
- Ability to uphold the confidentiality and security of IT operations.
- Willingness to travel moderately, both within and occasionally outside the state.
EDUCATION AND EXPERIENCE
- Bachelor's Degree in Computer Science or a related technical field, or equivalent experience.
- Over 8 years of experience in supporting end-user computing services, particularly for executive-level personnel.
- Preferred experience of 5+ years in Active Directory administration.
CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities
