Lead IT Support Specialist

2 weeks ago


Burlington, Massachusetts, United States CIRCOR International, Inc Full time

Senior IT Support Analyst

BUSINESS: CIRCOR International, Inc

POSITION SUMMARY

The Senior IT Support Analyst is tasked with delivering both on-site and remote technical assistance to end users. This role involves engaging in infrastructure projects, providing hands-on support for servers and network devices, and overseeing corporate IT assets.

KEY RESPONSIBILITIES

  • Troubleshoot and resolve user PC issues, ensuring documentation of solutions and appropriate tracking in Service Now.
  • Provide mid-level diagnostics and support for LAN/WAN, server, printer, and telephony challenges.
  • Deliver enhanced support, including targeted training for end users.
  • Execute system administration tasks as required.
  • Maintain comprehensive documentation for the local IT environment, ensuring runbooks are current for servers, networks, and vendors.
  • Act as the IT liaison for various business units, conducting regular IT reviews.
  • Contribute to the preparation of SOX control documentation and data collection efforts.
  • Assist in the creation of Standard Operating Procedures.
  • Document and present approved change controls.
  • Engage in significant technology initiatives, including upgrades and migrations.
  • Occasionally participate in off-hours IT activities related to upgrades and project implementations.
  • Collaborate with third-party providers for incident resolution and upgrades.
  • Perform additional duties as assigned.

CANDIDATE QUALIFICATIONS

Knowledge, Skills & Abilities

  • Proven experience working with cross-functional teams to align technology initiatives with organizational goals.
  • Strong troubleshooting capabilities in technology.
  • Exceptional written and verbal communication skills.
  • General understanding of IT compliance and governance processes.
  • Outstanding interpersonal and customer service skills.
  • Ability to uphold the secure nature of IT operations.
  • Moderate travel may be required, both in-state and occasionally out-of-state.

EDUCATION AND EXPERIENCE

  • Bachelor's Degree in Computer Science or a related technical field, or equivalent experience.
  • Over 8 years of experience in supporting end-user computing services, particularly for executive-level personnel.
  • Preferred experience of 5+ years in Active Directory administration.

CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities



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