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Customer Support Specialist

2 months ago

Buffalo, New York, United States Watson's Candies Inc. Full time
Job Overview

Watson's Candies Inc. is seeking a dedicated Customer Service and Shipping Associate to support our catalog and online operations. This role is crucial for ensuring customer satisfaction and efficient order processing.

Position Type: Full-time Seasonal

Working Hours: 8:30 AM - 4:30 PM with opportunities for overtime and weekend shifts.

The ideal candidate will demonstrate a positive demeanor while delivering outstanding customer service, managing incoming calls, and processing customer orders accurately. A self-motivated and dependable individual is essential, especially during peak periods.

This role involves responsibilities such as:

  • Picking, packing, and shipping products for online and phone orders.
  • Maintaining a physically active role throughout the shift.
  • Utilizing organizational and computer skills in a fast-paced, multi-tasking environment.

Key Responsibilities:

  • Efficiently packing products for shipment.
  • Handling customer inquiries and processing orders through our e-commerce platform.
  • Coordinating shipping logistics using cloud-based software.
  • Collaborating with shipping carriers for timely pickups.

Qualifications:

  • Entry-level position suitable for individuals eager to learn.

Preferred Skills:

  • Attention to detail, speed, and accuracy in task execution.
  • Ability to work collaboratively during busy periods.
  • Self-starter with a reliable work ethic.
  • Friendly demeanor and strong interpersonal skills.
  • Physical capability to lift and move boxes weighing up to 30 lbs.
  • Proficient in using personal computers and basic software applications.
  • Availability to work some weekends during peak seasons.