IT Technical Support Specialist

2 days ago


Buffalo, New York, United States Seneca Holdings LLC Full time
Job Title: IT Technical Support Specialist

Seneca Holdings LLC is seeking a highly skilled IT Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and customers.

Key Responsibilities:
  • Provide technical support and assistance to employees and customers via phone, email, and in-person.
  • Manage and resolve technical issues related to hardware, software, and network infrastructure.
  • Install, configure, and troubleshoot computer systems, printers, and other peripherals.
  • Assist with the deployment and monitoring of company electronic devices.
  • Participate in the evaluation and implementation of new system configurations and software.
  • Collaborate with the IT department to ensure seamless technical support and assistance.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Three years of experience in a helpdesk or technical support role.
  • Strong technical skills, including proficiency in MS Office applications.
  • Excellent communication and customer service skills.
  • Ability to work effectively in a team environment.
Preferred Qualifications:
  • IT certifications, such as CompTIA A+ or Network+.
  • Experience with IT helpdesk environments and hardware and software inventory and deployment.
  • Advanced training in Microsoft O365 applications and suites.
What We Offer:
  • Competitive salary range: $60,000-$65,000 USD.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Matching 401K plan.
  • Flexible spending accounts.
  • Disability coverage.
  • Other benefits that promote financial protection and well-being.

Seneca Holdings LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to building an inclusive work environment that values and respects the contributions of all employees.



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