IT Technical Support Specialist

2 days ago

Buffalo, New York, United States Seneca Holdings LLC Full time
Job Title: IT Technical Support Specialist

We are seeking a highly skilled IT Technical Support Specialist to join our team at Seneca Holdings LLC. As a key member of our IT department, you will be responsible for providing technical support services to our employees and ensuring the smooth operation of our cloud-based systems.

Responsibilities:
  • Provide technical support services to employees for resolving hardware and software issues.
  • Escalate and communicate technical issues to various teams and service providers as directed.
  • Prioritize customer requests, follow-up, and track through to resolution.
  • Facilitate the deployment, tracking, and monitoring of company electronic devices.
  • Perform installation of approved desktop software and SaaS system configurations.
  • Test, troubleshoot, and install printers and other peripherals.
  • Assist with updating security software and services.
  • Participate in the evaluation of current and new system configurations and software.
  • Participate in Disaster Recovery testing, planning, and execution of plans as needed.
  • Participate in Security incident handling.
  • Participate in audit and compliance-related tasks.
Requirements:
  • Bachelor's Degree and three (3) years of Help Desk Analyst or equivalent experience.
  • Must have demonstrated strength in managing customer expectations, task prioritization, and daily interface with customers.
  • Computer support and operations skills with proficiency in MS Office applications.
  • Prior experience with IT Helpdesk environments, hardware and software inventory, and deployment.
  • Effective oral and written communication skills for working within a team environment.
  • Must have strong work ethic, acting with a sense of urgency on behalf of customers.
  • Demonstrated ability to effectively communicate and support team members to assist and resolve customer IT issues.
  • Able to effectively handle multiple assignments under extreme time constraints and high stress conditions.
  • Self-starter: bias for action, results-oriented.
  • Ability to work effectively to meet deadlines.
  • Ability to work effectively with and for a diversified workforce.
Desired Qualifications:
  • IT certifications (Network+, Comptia A+ or Security+) preferred but not required.
  • Microsoft Office 365 Certifications or trainings preferred but not required.
  • Specific experience in Department of Defense environments is a plus. A US Government clearance is not required.
  • Advanced training - administration of Microsoft O365 based applications and suites.
Pay Range:

$60,000-$65,000 USD

Diversity, Equity & Inclusion Statement:

The Seneca Holdings family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees.

Equal Opportunity Statement:

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status.

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