Customer Operations Specialist

4 weeks ago


Buffalo, New York, United States Rich Products Full time

Customer Operations Specialist

At Rich Products, we are seeking a highly skilled Customer Operations Specialist to drive customer acquisition, maintain existing client relationships, and ensure exceptional service delivery within the fast-paced realm of third-party logistics (3PL).

Key Responsibilities:

  • Identify, engage, and cultivate relationships with prospective customers, leveraging effective communication and negotiation strategies to address their needs and secure their business.
  • Evaluate customer orders in alignment with market conditions, capacity constraints, and volume projections, utilizing various platforms to accept or reject orders.
  • Execute precise data entry, coordinate shipment routing, and manage appointment scheduling, ensuring accuracy and efficiency in the execution of each shipment.
  • Monitor shipment progress closely, proactively addressing any deviations to ensure timely pick-up and delivery, and communicate updates promptly to stakeholders.
  • Collaborate closely with sales managers and team members to devise and execute customer development strategies, optimizing revenue opportunities and enhancing customer satisfaction.
  • Serve as a dedicated problem-solver and resource for customers, carriers, and colleagues, offering effective solutions and support as needed.
  • Manage post-shipment tasks including Over, Short, and Damage (OSD) resolution, Proof of Delivery (POD) and billing reconciliation, and resolution of accessorial revenue issues, maintaining clear and timely communication throughout.

Requirements:
  • High School Diploma or equivalent GED required; Associate Degree in Logistics or related field preferred.
  • Minimum of 1 year of experience in logistics operations.
  • Exceptional written and verbal communication skills, with a keen ability to build rapport and influence others.
  • Strong interpersonal skills, with the ability to thrive both independently and collaboratively in a fast-paced environment.
  • Demonstrated ability to manage multiple priorities simultaneously, with a keen sense of urgency and attention to detail.
  • Proven track record in persuasion, negotiation, and relationship-building.
  • Self-motivated, enthusiastic, and results-driven individual with a passion for exceeding customer expectations.

Compensation:
  • Annual Range/Hourly Rate: $40,290.00-$54,510.00

Equal Employment Opportunity:
  • Rich Products Corporation, its subsidiaries and affiliates (Rich's), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law.


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