Customer Repair Support Specialist

2 days ago


Buffalo, New York, United States STERIS Full time
Job Title: Customer Repair Support Specialist

STERIS is seeking a highly skilled Customer Repair Support Specialist to join our team. As a key member of our customer-facing team, you will provide onsite services to customers within a designated market geography, including analysis of repair trending, inventory management, and customer engagement.

Key Responsibilities:

  • Review and perform basic analysis on repair trending data to identify customer-specific areas of improvement.
  • Provide analysis of repair trending and solution delivery to assigned facilities to support cost savings and compliance plans.
  • Lead proactive maintenance inspections (PMI) for service portfolio assets, including flexible endoscopes, rigid endoscopes, and surgical devices.
  • Direct care and handling in-services for OR and SPD/CSS staff as needed.
  • Receive and send out instruments/devices requiring repair and maintenance per contract requirements.
  • Track send/receive repair process to ensure efficient processes and follow-up.
  • Ensure instrument/device inspection for maintenance requirements are managed and recorded per compliance and contract requirements.

Requirements:

  • High school diploma and minimum 4 years of relevant experience, including a minimum of one year of hospital (OR/SPD, device repair and maintenance, or related) experience.
  • Basic understanding of medical instrumentation and device repair and maintenance strongly preferred.
  • Ability to work onsite with healthcare customers with some flexibility in work hours as needed, with occasional overnight travel as needed to meet customer and training requirements.
  • Strong professional verbal and written communication skills.
  • Demonstrated ability to learn and effectively translate knowledge to meet customer needs per contract and compliance requirements.
  • Ability to work in a matrix environment supporting customers and internal stakeholders, including other STERIS onsite team members assigned to customer accounts.

What We Offer:

  • Base salary plus bonus.
  • Car stipend and mileage reimbursement.
  • Business travel and related expenses paid via company credit card.
  • Cell phone stipend.
  • Excellent healthcare, dental, and vision benefits.
  • 401(k) with a company match.
  • A robust training program.
  • Excellent opportunities for advancement.


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