IT Support Specialist

2 weeks ago


Buffalo, New York, United States Prizm Document & Technology Solutions Full time
Job Overview

We're seeking a skilled IT support specialist to join our team at Prizm Document & Technology Solutions. As a key member of our technical team, you'll be responsible for providing top-notch assistance to our clients and ensuring the smooth operation of our systems.

Key Responsibilities
  • Configure and implement new technology solutions, including software, applications, computer hardware, and operating systems.
  • Perform regular security checks to protect our systems from cybersecurity threats.
  • Respond promptly to technical issues to minimize downtime and ensure our employees can work efficiently.
  • Administer user accounts, email addresses, and access levels for new employees to ensure they have the necessary tools to perform their jobs effectively.
  • Provide technical assistance to clients via email, phone, and on-site support using our RMM & PSA tools.
  • Develop strong communication skills to build trust with clients and ensure they feel comfortable with their technology.
  • Collaborate with our team to provide exceptional customer service and support.
Requirements
  • Excellent customer service skills and a passion for delivering exceptional results.
  • Strong communication, time management, and organizational skills.
  • Expert-level Microsoft Office skills.
  • High school diploma or G.E.D. required; associate's degree in information technology or computer science is a plus.
  • At least 2 years of experience in a professional IT setting.
  • Ability to create detailed documentation for all tickets and SOPs.
  • Capacity to simplify complex topics when working with clients.
About Prizm Document & Technology Solutions

We're a leader in delivering enterprise-level technology services, offering managed IT service, copier/printer sales and service, document management, and BCDR solutions. Our goal is to provide a one-stop-shop approach to help businesses like yours focus on their core activities while we take care of their technology needs.



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