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IT Support Specialist

2 months ago

Saint Paul, Minnesota, United States Volt Company Defunct Full time
Job Title: Support Specialist

At Volt, we are seeking a highly skilled Support Specialist to join our team. As an IT Epic Support Specialist, you will play a critical role in providing technical assistance and customer service to support providers, end users, and patients related to electronic medical record (EMR) applications.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to EMR applications
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of EMR systems and related technologies
  • Provide excellent customer service and ensure high levels of customer satisfaction
Requirements:
  • Associate degree or equivalent work experience
  • One year of related work experience in customer service and/or information technology systems support
  • Prior work experience in a healthcare environment
  • Experience working with a ticketing system or Customer Relationship Management (CRM) tool preferred
What We Offer:
  • $20.00/hour
  • Benefits package including health, dental, vision, and 401(k)
  • Opportunities for professional growth and development

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to creating a diverse and inclusive work environment that values and respects all employees.