Technical Support Specialist
2 weeks ago
The role entails providing comprehensive support for a diverse range of applications through the identification, investigation, and resolution of technical issues. The position requires flexibility in working various shifts from Monday to Friday, along with 24/7 support as necessary.
Key Responsibilities
- Deliver technical assistance to employees and clients, encompassing but not limited to:
- Diagnose and resolve hardware and software challenges.
- Research issues utilizing available information resources.
- Assist with logical security functions, including user provisioning tasks.
- Document, track, and monitor interactions using the designated ticketing system.
- Identify and escalate urgent situations requiring immediate attention.
- Track and route incidents and requests to the appropriate teams, documenting resolutions as necessary.
- Operate under general supervision while providing support to colleagues.
- Contribute to the development of departmental standard operating procedures.
- Perform additional related duties as assigned.
Qualifications
- A high school diploma or equivalent is required; an Associate's or Bachelor's degree in information systems or a related field is preferred.
- Proficient understanding of fundamental operations of Windows, Microsoft Office, and other emerging technologies is essential.
- Familiarity with banking applications is advantageous.
- Experience in customer service best practices and supporting a corporate environment is necessary.
- Relevant experience and training in troubleshooting and providing technical support are required.
- Telecommuting options may be available.
Equal Opportunity Statement
First Commonwealth Bank is an Equal Opportunity Employer, committed to protecting the rights of veterans and individuals with disabilities. The contractor will not discriminate against employees or applicants based on their inquiries regarding compensation.
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