Guest Services Supervisor

1 week ago

Daytona Beach, Florida, United States Exploria Resorts Full time

Are you dedicated to delivering exceptional customer experiences and guiding a team towards success? At Exploria Resorts, we present an exciting opportunity for you to advance your career as a Front Desk Manager. In this pivotal role, you will be instrumental in crafting unforgettable experiences for our guests while leading a team committed to surpassing expectations.

What Exploria Resorts Offers: Comprehensive health benefits including HSA and FSA options, Dental and Vision insurance, Life/AD&D insurance, Short and Long-Term Disability coverage, 401(k) plan, Paid Time Off (PTO), Paid Holidays, Employee Referral Program, discounted rates for employees and their families, a positive workplace culture, leadership development, and numerous growth opportunities.

Position Overview:

As the Front Desk Manager, you will operate under the guidance of the Resort Operations Manager, taking a hands-on approach to oversee daily front office functions. Your primary focus will be to ensure our guests enjoy the highest quality experience while all team members exemplify our core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities:

  • Support the Front Office Manager in daily operations.
  • Recruit, train, mentor, and inspire front office personnel.
  • Establish and uphold exceptional hospitality standards for guests and owners.
  • Facilitate seamless communication across departments.
  • Conduct regular training sessions and departmental meetings.
  • Address guest concerns with exemplary customer service, resolving issues promptly and courteously.
  • Manage staff scheduling while adhering to budgetary constraints.
  • Ensure compliance with all resort standards and procedures.
  • Maintain collaborative relationships with all departments and vendors.
  • Oversee the accuracy and efficiency of Front Desk, Night Audit, and PBX operations.
  • Verify that room status information is accurate and effectively communicated.
  • Perform additional duties as assigned by management.

Qualifications and Skills:

  • A minimum of 4 years of progressive management experience in front desk operations within the timeshare industry.
  • Strong leadership and outstanding guest service abilities.
  • Excellent oral and written communication, organizational, and multitasking skills.
  • Proficient in MS Office applications.
  • Willingness to work a flexible schedule, including weekends and holidays.
  • Ability to thrive in a team-oriented environment.
  • Commitment to providing superior service to every customer.
  • Strong interpersonal skills with effective communication capabilities.
  • Fluency in both English and Spanish is highly preferred.
  • Solid computer skills.
  • Ability to manage multiple tasks efficiently.

Stay informed about future opportunities:

Exploria Resorts Recruitment Form

  • Guest Services Supervisor

    2 weeks ago

    Daytona Beach, Florida, United States EXPLORIA RESORTS Full time

    Are you dedicated to delivering exceptional guest experiences and leading a dynamic team? Exploria Resorts is seeking a Front Desk Manager who will play a pivotal role in ensuring our guests receive unparalleled service. In this leadership position, you will be responsible for overseeing daily front office operations, fostering a culture of excellence among...

  • Guest Services Supervisor

    2 weeks ago

    Daytona Beach, Florida, United States EXPLORIA RESORTS Full time

    Are you dedicated to delivering exceptional guest service and leading a dynamic team? At Exploria Resorts, we present an exciting opportunity for you to advance your career as a Front Desk Manager. In this pivotal role, you will be instrumental in crafting unforgettable experiences for our guests while guiding a team committed to surpassing expectations....

  • Guest Services Supervisor

    1 week ago

    Daytona Beach, Florida, United States EXPLORIA RESORTS Full time

    Are you dedicated to delivering exceptional customer experiences and leading a dynamic team? At Exploria Resorts, we present an exciting opportunity for you to step into the role of Front Desk Manager. In this pivotal position, you will play a key role in crafting unforgettable experiences for our guests while guiding a team committed to surpassing...

  • Guest Services Supervisor

    2 weeks ago

    Miami Beach, Florida, United States Vensure Employer Services Full time

    Essential Knowledge, Skills, and Competencies Ability to manage multiple tasks simultaneouslyProficient in Property Management Systems (preferably Room Master)Required QualificationsBachelor's degree in communications, hospitality, tourism, or related fieldsA minimum of 2 years of relevant experienceFluency in both English and Spanish is mandatoryExperience...

  • Guest Services Supervisor

    1 week ago

    Daytona Beach, Florida, United States Exploria Resorts Full time

    Are you dedicated to delivering exceptional customer experiences and guiding a team towards success? At Exploria Resorts, we present an exciting opportunity for you to advance your career as a Front Desk Manager. In this pivotal role, you will play a key part in crafting unforgettable experiences for our guests while leading a team committed to surpassing...

  • Guest Services Supervisor

    1 week ago

    Deerfield Beach, Florida, United States Crescent Services Full time

    POSITION SUMMARY: Oversee the daily functions of the Front Desk personnel to enhance revenue and profitability while ensuring superior guest satisfaction.This role is for a LEAD FRONT DESK AGENT, requiring flexible availability for both AM and PM shifts. KEY RESPONSIBILITIES: Minimum 6 months of relevant experience in a hospitality environment, particularly...

  • Guest Services Supervisor

    2 weeks ago

    Deerfield Beach, Florida, United States Crescent Services Full time

    POSITION SUMMARY: Oversee the daily functions of the Front Desk team to enhance revenue and profitability while ensuring exceptional guest experiences.This role is for a LEAD FRONT DESK AGENT, requiring flexible AM and PM shift availability. PRIMARY RESPONSIBILITIES:Include, but are not limited to the following: Minimum 6 months of relevant experience in a...

  • Guest Services Supervisor

    2 weeks ago

    Deerfield Beach, Florida, United States Crescent Services Full time

    JOB SUMMARY: Oversee the daily functions of the Front Desk personnel to enhance revenue and profitability while ensuring exceptional guest satisfaction.This role is a LEAD FRONT DESK AGENT position, requiring flexible AM and PM shift availability. PRIMARY RESPONSIBILITIES:Include, but are not limited to: Minimum 6 months of prior experience with Marriott...

  • Guest Services Supervisor

    2 weeks ago

    Miami Beach, Florida, United States Grand Beach Suites Hotel Full time

    Guest Services Supervisor Job DescriptionPOSITION SUMMARY:The Guest Services Supervisor is accountable for overseeing all Front Desk operations at a prestigious resort. This role involves directing, implementing, and upholding service standards to guarantee guest satisfaction. The Supervisor also plays a crucial role in security protocols, monitoring, and...

  • Guest Services Supervisor

    1 week ago

    Miami Beach, Florida, United States Shelborne South Beach Full time

    Position: Front Desk SupervisorLocation: Shelborne South BeachOverview:The Front Desk Supervisor plays a crucial role in managing the front desk operations, ensuring a seamless registration and checkout experience for all guests. This position requires a proactive leader who can effectively oversee daily front desk activities.Key Responsibilities:Welcome and...

  • Guest Services Supervisor

    1 week ago

    Miami Beach, Florida, United States Shelborne South Beach Full time

    Front Desk SupervisorLocation: Shelborne South BeachSummary:The Front Desk Supervisor plays a crucial role in managing the front desk operations, ensuring a seamless registration and checkout experience for guests.Key Responsibilities:Welcome and assist guests upon their arrival, ensuring a warm and inviting atmosphere.Oversee the registration process,...

  • Guest Services Supervisor

    2 weeks ago

    Miami Beach, Florida, United States Marriott Hotels & Resorts Full time

    Position OverviewAs a Guest Services Supervisor at Marriott Hotels & Resorts, you will play a crucial role in ensuring a seamless experience for our guests. Your responsibilities will include:Cash Handling: Accurately complete all designated cashier and closing reports within our computer system.Shift Management: Review shift logs and daily memo books,...

  • Guest Services Supervisor

    2 weeks ago

    Miami Beach, Florida, United States Shelborne South Beach Full time

    Position: Front Desk SupervisorLocation: Shelborne South BeachOverview:The Front Desk Supervisor plays a crucial role in managing the front desk operations, ensuring a seamless registration and checkout experience for guests. This position requires a dedicated individual with strong leadership skills and a commitment to delivering exceptional customer...

  • Hospitality Services Supervisor

    5 days ago

    Daytona Beach, Florida, United States Spectraexperiences Full time

    Job SummarySpectraexperiences is seeking a highly skilled and experienced Food and Beverage Supervisor to join our team. As a Food and Beverage Supervisor, you will be responsible for overseeing the serving of guests in our venue dining areas and catering functions.Key ResponsibilitiesOversee the serving of meals to guests or direct guests to the buffet...

  • Guest Services Supervisor

    2 weeks ago

    Miami Beach, Florida, United States Shelborne South Beach Full time

    Front Desk SupervisorLocation: Not specifiedSummary:As a Front Desk Supervisor, you will play a crucial role in managing the front desk operations, ensuring a seamless registration and checkout experience for our guests.Key Responsibilities:Welcome and assist guests upon their arrival, ensuring a warm and inviting atmosphere.Oversee the registration process,...

  • Guest Services Supervisor

    2 weeks ago

    Panama City Beach, Florida, United States Radisson Panama City Beach Full time

    Radisson Panama City Beach is in search of a skilled Guest Services Supervisor for our esteemed oceanfront property. Role Overview: The Guest Services Supervisor will play a pivotal role in managing the front desk functions and ensuring outstanding guest satisfaction. This position involves leading a team of front desk personnel to guarantee that all visitor...

  • Guest Services Supervisor

    2 weeks ago

    Panama City Beach, Florida, United States Radisson Panama City Beach Full time

    Job OverviewBy the Sea Resorts is in search of a skilled Guest Services Supervisor for our esteemed Radisson Panama City Beach Oceanfront establishment.Role Summary:The Guest Services Supervisor at Radisson Panama City Beach will be accountable for managing the front desk functions and guaranteeing outstanding customer satisfaction. This role involves...

  • Guest Services Supervisor

    2 weeks ago

    Deerfield Beach, Florida, United States Blue Sky Hospitality Solutions Full time

    POSITION OVERVIEW: The Guest Services Supervisor plays a crucial role in supporting the Front Office Manager in overseeing the Front Office functions to ensure exceptional guest experiences, adherence to service quality standards, and compliance with company policies while achieving financial objectives. The supervisor is tasked with ensuring that all guest...

  • Guest Services Supervisor

    2 weeks ago

    Miami Beach, Florida, United States Shelborne South Beach Full time

    Front Desk SupervisorLocation: Not specifiedSummary:The role of the Front Desk Supervisor involves managing the front desk operations, ensuring a seamless registration and checkout experience for guests while supervising the front desk team.Key Responsibilities:Welcome and greet guests upon their arrival.Register guests in the system, confirming...

  • Hospitality Services Supervisor

    6 days ago

    Daytona Beach, Florida, United States Delaware North Full time

    Job SummaryWe are seeking a highly skilled Food and Beverage Supervisor to join our team at Daytona Beach Racing & Card Club in Daytona Beach, Florida. As a Food and Beverage Supervisor, you will play a critical role in ensuring the highest levels of service to our guests.About the RoleThe successful candidate will be responsible for assisting managers in...