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Guest Services Supervisor

2 months ago

Daytona Beach, Florida, United States EXPLORIA RESORTS Full time

Are you dedicated to delivering exceptional guest experiences and leading a dynamic team?

Exploria Resorts is seeking a Front Desk Manager who will play a pivotal role in ensuring our guests receive unparalleled service. In this leadership position, you will be responsible for overseeing daily front office operations, fostering a culture of excellence among team members, and embodying our core values of respect, integrity, and inclusivity.

What We Offer:

  • Comprehensive health benefits including HSA and FSA options
  • Dental and vision insurance
  • Life and AD&D insurance
  • Short and long-term disability coverage
  • 401(k) retirement plan
  • Generous paid time off and holidays
  • Employee referral incentives
  • Discounted room rates for employees and their families
  • A supportive culture with opportunities for growth

Key Responsibilities:

  • Assist in managing front office operations
  • Recruit, train, and motivate front office personnel
  • Establish high standards of service for guests
  • Facilitate effective communication across departments
  • Conduct regular training sessions and team meetings
  • Address guest concerns with prompt and courteous service
  • Manage staff schedules while adhering to budgetary constraints
  • Ensure compliance with resort policies and procedures
  • Maintain collaborative relationships with all departments and vendors
  • Oversee the accuracy of front desk, night audit, and PBX operations
  • Ensure precise communication of room status information
  • Perform additional duties as assigned by management

Qualifications:

  • Minimum of 4 years of progressive management experience in front desk operations
  • Strong leadership and guest service skills
  • Excellent verbal and written communication abilities
  • Proficient in Microsoft Office applications
  • Willingness to work flexible hours, including weekends and holidays
  • Ability to thrive in a team-oriented environment
  • Commitment to providing superior service to every guest
  • Effective interpersonal skills
  • Preferred bilingual proficiency in English and Spanish
  • Strong computer literacy
  • Ability to manage multiple tasks effectively

Join us in creating memorable experiences for our guests