Patient Service Representative
1 week ago
We are seeking a highly organized and customer-focused Office Coordinator to join our team at Northern Light Health. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.
Responsibilities- Treat patients and customers with politeness, promptness, and helpfulness, in line with our organization's values and standards.
- Participate in regular team meetings to improve workflows and contribute to better patient outcomes.
- Maintain productivity and efficiency in workflow to accommodate the volume and acuity of the practice.
- Handle difficult conversations with patients and internal customers.
- Register patient demographic and insurance information accurately and provide necessary forms for completion.
- Provide excellent customer service for incoming inquiries, screen calls, and route to the appropriate individual.
- Schedule, reschedule, confirm, acknowledge, and cancel patient appointments.
- Collect co-pays and patient due balances.
- Understand insurance plans and utilize the insurance verification system.
- Obtain patient consents and signatures, schedule follow-up appointments when indicated.
- Perform end-of-day reconciliation of payments, appointments, and validation.
- Investigate and problem-solve insurance denials to recover lost revenue.
- Be patient-centric in interactions and decision-making.
- Participate in the referral process and initiate, receive, and process insurance and services referrals.
- Identify, report, and participate in the resolution of potential or actual patient safety issues.
- Process health information requests in accordance with organization and MMA policy.
- Screen and invite patients to the electronic patient portal.
- Display cooperative behavior and interact positively with others to promote a team environment.
- Create, maintain, and pull patient charts.
- Act as a backup for coworkers as needed.
- Demonstrate and promote the mission and values of the organization.
- Ensure compliance with hospital, state, and federal regulations.
- Uphold HIPAA standards and perform additional duties as required or assigned.
- Behaves with Integrity and Builds Trust: Acts consistently with the core values, commitments, and rules of conduct.
- Cultivates Respect: Treats others fairly, values differences, and contributes to a culture of diversity, inclusion, empowerment, and cooperation.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results, and behaviors.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help.
High School Diploma/General Educational Development (GED)
Working ConditionsPotential exposure to abusive and/or aggressive people, diseases or infections, noise levels being uncomfortable, noxious odors, very hot or cold temperatures, work with computers, typing, reading, or writing, lifting, moving, and loading 20 to 30 pounds, prolonged periods of sitting.
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Patient Service Representative
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Patient Service Representative
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