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Patient Service Ambassador

2 months ago

South Portland, Maine, United States Greater Portland Health Full time

We are seeking a skilled and personable Patient Service Representative to join our team at Greater Portland Health. As the first point of contact for our patients and visitors, you will play a critical role in delivering exceptional customer service and ensuring a positive experience for our community.

Key Responsibilities:

  • Provide exceptional customer service to patients and visitors, responding to their needs and concerns in a timely and professional manner.
  • Act as a liaison between patients, families, and healthcare teams, facilitating communication and resolving issues.
  • Assist with patient registration, scheduling, and other administrative tasks as needed.

Requirements:

  • High school diploma or equivalent required.
  • Level 3 English proficiency required.
  • Knowledge of medical office procedures and terminology.

Benefits:

  • Competitive compensation package with shift differentials for some positions.
  • Generous benefits package, including health, dental, and vision insurance, as well as a 403(b) employer match up to 3%.
  • Flexible spending accounts, employer-paid life insurance, short-term and long-term disability, and paid time off.
  • Opportunities for professional growth and development, including non-CME training reimbursement and tuition assistance.