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Access Call Center Representative
2 months ago
The Patient Service Representative will provide exceptional patient care and support in a fast-paced Access Call Center environment. This role requires a friendly and courteous demeanor, excellent communication skills, and the ability to work independently and as part of a team.
Key Responsibilities- Patient Interaction
- Greet patients in a professional and welcoming manner
- Answer patient inquiries and provide accurate information
- Schedule appointments and manage patient schedules
- Data Management
- Collect, verify, and enter patient data into electronic systems
- Monitor patient data for accuracy and completeness
- Confidentiality and Compliance
- Maintain confidentiality of patient information
- Comply with federal, state, and MaineHealth confidentiality policies
- Communication and Teamwork
- Communicate effectively with patients, staff, and other healthcare professionals
- Collaborate with the team to achieve departmental goals and objectives
- Education
- High school diploma or equivalent preferred
- Experience
- Previous medical office and customer service experience
- Skills
- Excellent communication, interpersonal, and customer service skills
- Ability to work calmly and clearly under pressure
- Proficiency in using computer programs and applications, including Epic and Groupcast
- Ability to maintain confidentiality and handle sensitive information
Maine Medical Center is a leading healthcare provider in the region, dedicated to delivering exceptional patient care and service. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on patient-centered care and teamwork.
