Director of Corporate Store Operations

4 hours ago


Newport Beach, California, United States RemotelyHR Full time
Job Title: Director of Corporate Store Operations

RemotelyHR is hiring on behalf of Facialworks, a company that is revolutionizing the skincare industry with its clean, modern, and conscious approach. We are seeking a highly skilled and experienced Director of Corporate Store Operations to join our team and drive operational excellence across our six corporate locations.

Key Responsibilities:

  • Recruit, onboard, and retain talented estheticians, spa coordinators, and managers to uphold our service standards.
  • Manage staffing levels, store schedules, and ensure optimal team coverage across all locations.
  • Oversee payroll processing for all store employees, ensuring accuracy and timeliness.
  • Lead product merchandising efforts to enhance the in-store experience and support sales goals.
  • Regularly check inventory levels and ensure new inventory is properly received and stocked.
  • Facilitate influencer marketing efforts to increase brand visibility.
  • Organize and promote stores through co-marketing events with complementary businesses.
  • Communicate with the company trainer to facilitate staff training programs and ongoing professional development.
  • Provide mentorship and guidance to estheticians to help them grow and improve their craft.
  • Stay up to date with the latest skincare services, trends, and ingredients to maintain our competitive edge.
  • Respond to customer reviews and service issues, ensuring a high standard of customer satisfaction.
  • Ensure all team members adhere to company policies and maintain a culture of compliance and professionalism.
  • Monitor store performance metrics and implement strategies to improve efficiency and customer satisfaction.
  • Drive operational excellence across all corporate locations, ensuring consistency and high standards.

Requirements:

  • Must have 5+ years of proven experience in multi-store management, preferably within the esthetic, spa, or beauty industry.
  • Deep understanding of skincare services, trends, and ingredients.
  • Strong leadership and team management skills, with experience in recruiting and staff development.
  • Passion for helping estheticians enhance their skills and deliver outstanding guest experiences.
  • Experience with inventory management, including receiving and tracking stock.
  • Proficient in payroll management and scheduling.
  • Ability to facilitate influencer marketing and plan co-marketing events with local businesses.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Excellent communication and organizational skills.
  • Passion for skincare and wellness is a plus.
  • Past experience with spa booking platforms (knowledge of Zenoti preferred).

Benefits:

  • $75,000 - $100,000/year
  • Medical, dental and vision insurance
  • PTO and paid sick leave
  • 401(k)

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