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Store Director

2 months ago

Hermosa Beach, California, United States West Marine Full time
Job Summary:

The Store Director is the leader of the team and key to ensuring an excellent store experience for Customers and Associates. They possess a complete understanding of what a successful retail environment looks like and have the leadership and vision to keep it fresh. They must have a strong understanding of what it takes to become the best local retailer in your market.

We are a leading retailer serving customers with a mission of delivering exceptional customer experiences. Our customers come to us to fulfill a need, complete a project, or gather items for a great day; you guide your team to ensure customers leave with the right products to make that happen. Each interaction with a customer is an opportunity for you to exceed their expectations and ensure they remain a loyal customer. Our company is a Drug Free Workplace and Equal Opportunity Employer.

Supervisory Responsibilities:

  • Recruits, interviews, hires, and trains new staff.
  • Provides constructive and timely performance evaluations.
  • Organizes and oversees the schedules and work of staff.
  • Handles discipline and termination of employees as needed and in accordance with company policy.

Key Responsibilities:

  • Achieves financial objectives by understanding the store's annual sales and expense budget; payroll scheduling expenditures; store expense costs; store shrink; analyzing variances.
  • Utilize the Monthly Staffing Guide and address any service deficits by scheduling for traffic and store activities while optimizing payroll allocations.
  • Actively executes programs and procedures that drive sales with the team and customers.
  • Develop store strategies to grow customer count, loyalty members, increase store traffic, and optimize profitability.
  • Work with the PRO Market Team Managers to grow wholesale business and market share through planning and goal setting.
  • Ensure the store and staff are representing the highest expression of our brand and the service we provide.
  • Ensure high-level customer satisfaction through excellent service.
  • Ensure the team provides product knowledge to customers and suggests additional services that they may not have anticipated.
  • Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals.
  • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Maintains professional and technical knowledge of staff and management through company and industry-sponsored training.
  • Delegate responsibilities to the best crew members to perform while enforcing all policies, procedures, standards, training programs, and cultural values.
  • Recruit, onboard, and train high-performing crew members to achieve sales, profitability, and business plan objectives.
  • Maintain operations by initiating, coordinating, and enforcing operational and personal policies and procedures.
  • Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.
  • Protects crew members and customers by providing a safe and clean store environment.
  • Maintain the stability and reputation of the store by complying with all legal requirements.
  • Available to work a flexible schedule based on business needs, including nights, weekends, and some holidays.
  • Perform other job-related duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Organized with attention to detail.
  • Works well under pressure and deadlines; ability to multitask.
  • Strong leadership and management skills with ability to motivate staff.
  • Excellent customer service abilities.
  • Ability to develop and maintain budgets.
  • Thorough understanding of company policies and practices.
  • Available to work a flexible schedule based on business needs, including some holidays.

Education and Experience:

  • Bachelor's degree in Business, Business Administration, or related field highly preferred, but less formal education with more on-the-job experience may be substituted.
  • At least two years of retail experience highly preferred.

Physical Requirements:

  • Prolonged periods of standing and walking throughout the retail space.
  • Must be able to lift up to 40 pounds to shoulder height unassisted.