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Corporate Operations Systems Specialist

2 months ago

Newport Beach, California, United States Twenty Four Seven Hotels Full time
Twenty Four Seven Hotels is on the lookout for a dynamic hospitality expert to become a vital member of the Corporate Operations Team as the Operations Systems Specialist. This role is designed for individuals who possess a strong background in Front Desk and Hotel Operations, aiming to enhance the Corporate Operations & Guest Service (O&GS) Department through the development, production, and analysis of routine and ad-hoc reporting for strategic initiatives. This position is an excellent opportunity for a Front Office Manager seeking to elevate their operational expertise within a corporate environment.

About Us:
At Twenty Four Seven Hotels, we cultivate inspiring workplaces that empower our associates to deliver exceptional guest experiences while maximizing returns for our investors. This could be an ideal opportunity to further your career with a rapidly growing and innovative management company.

Key Responsibilities:
  • Facilitate daily, weekly, and monthly operational reporting, including Forecasts and Month-End processes, utilizing tools such as Quore, Hotel Effectiveness, BirchStreet, and various Brand tools.
  • Assist in the design and documentation of process workflows.
  • Collaborate with department leadership on all processes, SOPs, and strategic design integration.
  • Ensure timely adherence to month-end schedules by property leadership.
  • Monitor, track, and report service scores across the portfolio.
  • Coordinate and track brand initiatives, standards, and requirements.
  • Oversee brand compliance, including QA results and action plans.
  • Create and maintain presentations for weekly meetings.
  • Coordinate with various disciplines for meetings, reporting, and communication.
  • Support the development, standardization, and accountability of departmental planners and project management tools.
  • Assist department leadership with Quarterly and Annual Incentive Reporting as necessary.
  • Support corporate office tasks such as inventory management and supply coordination.
  • Coordinate quarterly access audits for the owner portal in collaboration with IT.
  • Compile and collaborate on month-end decks with all disciplines to ensure timely delivery for owner review.
  • Create and proof all ownership decks, communications, and outlets.
  • Organize monthly P&L meetings with ownership, quarterly reviews, and AOP presentations.
  • Schedule meetings for weekly revenue strategy sessions.
  • Summarize, track, and maintain Internal Audit results and action plans with due dates and tracking.
  • Produce and deliver P&L reporting as required.
Qualifications:
  • Experience in property-level Hotel Operations is essential.
  • Management experience as a Front Office Manager is highly desirable.
  • Proficiency in Microsoft Office Suite, particularly Excel, Teams, and PowerPoint.
  • Ability to work independently as well as collaboratively within a team.
  • Exceptional verbal and written communication skills.
  • Strong organizational skills, attention to detail, and ability to manage multiple tasks effectively.
  • Proven capability to foster positive relationships.
  • A 4-year college degree in Business, Hotel Management, or a related field is strongly preferred, or relevant work experience.
Our Benefits:

Competitive salary

Opportunities for career advancement

Comprehensive Medical, Dental, Vision, and Ancillary Benefits, along with a 401K plan

Paid Time Off and Paid Sick Time

Job Training programs

Associate Referral Program

Hotel Discounts

About Twenty Four Seven Hotels:

As an entrepreneurial and spirited hospitality company, Twenty Four Seven Hotels specializes in hotel management, investment, and development. With a decade of experience focusing on upscale select-service hotels, we have established a strong presence in the lifestyle hotel market segment. Currently managing 24 hotel properties in collaboration with global hospitality brands, we continue to invest in high-caliber talent to support our expanding portfolio.