Supervisor (Part-Time) Baker Muskegon - Team Lead
7 days ago
Barnes & Noble College is a retail environment like no other uniquely focused on delivering outstanding customer service. Our stores can carry everything from text and trade books, technology, and school supplies to clothing, regalia, and food-- everything a college student desires, their parents want, and our faculty needs.
A Customer Service Manager should support the management team, be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver.
Key Responsibilities:
- Spends the majority of time on the sales floor coaching and modeling exceptional customer service.
- Maintains a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
- Helps resolve customer issues and complaints and escalating problems to the management team when necessary.
- Assists in the daily operation of the store in partnership with the management team and acts as the Manager-on-Duty in the absence of the manager or at satellite locations.
- Assists with assigning work and providing focused direction to booksellers to manage and accomplish multiple projects to ensure the proper execution of the workload.
- Assists with processing sales transactions involving cash, credit, or financial aid payments as needed.
Requirements:
- 2+ years experience in a retail setting preferred.
- High school diploma/GED preferred.
- Outstanding customer service skills to match customers to products that meet their needs.
- Basic reading, writing and accounting skills required.
- Excellent customer service and communication skills needed.
- Strong interpersonal, communication, and problem solving skills.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
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