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Front Desk Supervisor

2 months ago

Albuquerque, New Mexico, United States Sheraton Albuquerque Uptown Full time
Job Title: Front Desk Supervisor

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Sheraton Albuquerque Uptown. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Welcome and register guests efficiently, providing accurate information and resolving any issues promptly.
  • Verify rates and departure dates, confirming and modifying information as needed to complete the registration process.
  • Review the front desk log, recording pertinent information and completing tasks on the daily checklist.
  • Communicate effectively with other hotel departments to maintain high guest satisfaction levels.
  • Adhere to guest safe deposit box procedures and policies regarding employee cash handling.
  • Reconcile all charges and cash received during shifts.
  • Complete other duties as assigned, including knowledge of the Marriott Rewards Program and processing mail, messages, faxes, and packages.
Requirements:
  • 3 years of experience in hotel front desk operations.
  • Associates degree in Hospitality Management or related field.
  • Excellent problem-solving, employee relations, and critical thinking skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

The Sheraton Albuquerque Uptown is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.